Guest Experience Crew Member — Growth & Flexible Hours

Nando'S Australia & New Zealand; Brisbane; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

Additional employee benefits

Job summary

People2people is partnering with a well‑established organisation to appoint a Customer Service Team Leader for the Brisbane operation. You will lead a busy team, coach staff, and drive process improvements while collaborating with Sales, Account Management and Operations to deliver exceptional customer experiences.

Join a growing Australian business and help shape a customer-centric culture, with onsite Wacol location and supportive leadership. Competitive salary package and benefits on offer.

Qualifications

• Experience leading or supervising a busy customer service team.
• Proactive and solutions-focused leadership style.
• Strong stakeholder engagement and relationship-building capabilities.
• Experience supporting sales functions and customer accounts.
• Comfort with ERP and CRM systems.

Responsibilities

• Lead and develop a high-performing customer service team.
• Coach and upskill staff to improve performance.
• Drive process improvement across operations.
• Strengthen stakeholder relationships with Sales, Account Management and Operations.
• Maintain day-to-day operations to sustain high service standards.
• Foster a customer-centric culture to support growth.

Skills

Team leadership

Stakeholder engagement

Customer service excellence

Sales support

ERP systems

CRM systems

Process improvement

Coaching and development

Tools

ERP systems

CRM systems

Job description

Job Description

The organisation

People2people are excited to be partnering with a well‑established and growing organisation supplying quality products and solutions across the hospitality and commercial sectors. With a strong reputation built on service, reliability and long‑term customer partnerships, they continue to invest in their people, processes and future growth. As a result, an opportunity has arisen for an experienced Customer Service Team Leader to join the Brisbane operation.

The opportunity

Reporting directly to the Branch Manager, you will lead a customer service team focused on delivering exceptional customer experiences while driving continuous improvement across operations. You'll coach and develop your team, optimise processes, strengthen stakeholder relationships and remain connected to the day‑to‑day operation to ensure service standards remain high. Working closely with Sales, Account Management and Operations, you'll play a key role in creating a customer‑centric culture that supports both business growth and team success.

Selection criteria

• Experience leading or supervising a busy customer service team
• A proactive and solutions‑focused leadership style
• Strong stakeholder engagement and relationship‑building capabilities
• Experience supporting sales functions and customer accounts
• Confidence working with ERP and CRM systems
• A commitment to delivering exceptional customer experiences
• Join a successful Australian business experiencing sustained growth
• Work alongside supportive and approachable leadership
• Genuine opportunity to influence processes and contribute to business improvement
• Stable, long‑term career opportunity with a respected market leader
• Collaborative team environment where your input is valued
• Competitive salary package plus additional employee benefits
• Convenient Wacol location with onsite parking

If you are a customer service leader who enjoys developing people, improving performance and creating outstanding customer experiences, we would love to hear from you.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.