Customer Service Representative

MAYDAY Recruitment Group; Ayr; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Laptop provided

Comprehensive training

Job summary

MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident Customer Service Consultants to join their Brisbane CBD Contact Centre team. You’ll support customers through travel journeys with empathy and problem-solving in a rotating roster.

This is a 6-month full-time contract with an immediate start and weekly pay, on-site with provided equipment.

Qualifications

• Previous call centre or phone-based customer service experience.
• Ability to navigate multiple systems while speaking with customers.
• Excellent communication and active listening skills.
• Demonstrated empathy in sensitive conversations.
• Strong attention to detail.

Responsibilities

• Handle inbound customer enquiries with professionalism and empathy.
• Assist customers in stressful or unexpected situations related to travel or insurance.
• Navigate multiple systems while maintaining accuracy.
• Record interactions accurately and uphold service standards.

Skills

Call centre experience

Multisystem navigation

Communication skills

Active listening

Empathy

Attention to detail

Job description

MAYDAY Recruitment is partnering with a globally recognised leader in travel insurance and assistance services, seeking confident and customer-focused Customer Service Consultants to join their Brisbane CBD Contact Centre team.

This is an exciting opportunity to join a supportive, close-knit team where you'll be helping customers through some of life's unexpected moments, where empathy, patience and genuine care really matter.

Why You'll Love This Opportunity

• Join a globally recognised insurance and assistance provider with a strong reputation in the market
• 6-month full-time contract with an immediate start available
• Brisbane CBD location, conveniently located close to public transport
• $38.89 per hour + super, paid weekly
• Rotating roster between 6:00am – 8:00pm on weekdays and 6:00am – 4:00pm on weekends
• Opportunity to win awards and competitions
• Weekend coverage approximately 1 weekend in 4, working either Saturday or Sunday
• Comprehensive training and hands‑on support to set you up for success
• Laptop and all required equipment provided

What You'll Be Doing

You'll be part of a busy Contact Centre team, supporting customers throughout their travel journeys. No two conversations will necessarily be the same, so you'll need to combine excellent customer service with empathy, problem-solving and strong attention to detail.

Your day to day will include:

• Handling inbound customer enquiries with professionalism and genuine empathy
• Assisting customers who may be experiencing stressful or unexpected situations, including breakdowns, vehicle support or insurance-related queries
• Navigating multiple systems simultaneously while maintaining attention to detail
• Recording customer interactions accurately and maintaining high service standards

What We're Looking For

We're looking for people who genuinely enjoy helping others and can bring a calm, caring and solutions-focused approach to every conversation.

You’ll bring:

• Previous call centre or phone-based customer service experience
• Confidence navigating multiple systems while speaking with customers
• Excellent communication and active listening skills
• Demonstrated empathy and the ability to handle sensitive, emotional or difficult conversations
• Excellent attention to detail and accuracy