Customer Support Officer

Wow Recruitment; Inner West; Hybrid; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Performance bonus

Hybrid work arrangement

Training & development

Career progression

Job summary

Wow Recruitment is seeking a Customer Service Representative to join a dynamic payments and technology business in Australia. You will deliver top-tier customer support, assist with onboarding, and troubleshoot issues while maintaining CRM records.

The role offers a hybrid work model and clear opportunities for growth in a supportive team environment. With 2+ years in customer service, you will bring strong communication skills, a professional phone manner, and a passion for helping customers in

Qualifications

• At least 2 years in customer service or payments roles.
• Strong verbal and written communication skills.
• Professional phone manner and problem-solving focus.

Responsibilities

• Deliver exceptional customer support via phone and email.
• Assist customers and merchants with onboarding and setup.
• Resolve enquiries and troubleshoot issues efficiently.
• Maintain CRM records and support internal sales/ops teams.
• Meet service levels, KPIs, and customer satisfaction targets.
• Escalate risks, compliance and fraud concerns when required.

Skills

Customer service

Phone manner

Communication

Problem-solving

Multitasking

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

• 70k per year + Super + Performance Bonus
• Hybrid working model | 4 days office, 1-day WFH
• Career growth, development & internal progression opportunities

Customer Service Representative

We are seeking a customer-focused Customer Service Representative to join a dynamic payments and technology business. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and supporting customers in a fast-paced environment.

What's on Offer

• Salary + Super + Performance Bonus
• Hybrid working arrangement with 1 day per week from home
• Full time permanent role - 9am-5pm
• Supportive and collaborative team environment
• Ongoing training and professional development
• Opportunities for career progression within a growing business

Key Responsibilities Include:

• Delivering exceptional customer support via phone and email
• Assisting customers and merchants with account setup and onboarding
• Resolving customer enquiries and troubleshooting issues efficiently
• Managing customer requests from start to finish with a strong focus on service excellence
• Maintaining accurate records and updating CRM systems
• Supporting internal sales and operational teams with customer enquiries
• Meeting service levels, KPIs, and customer satisfaction targets
• Escalating risks, compliance concerns, or fraud-related issues when required

What We're Looking For

• Atleast 2 years of experiencein customer service, contact centres, administration, banking or payments
• A professional and confident phone manner
• A positive attitude and genuine passion for helping customers
• Strong verbal and written communication skills
• Excellent problem-solving ability and attention to detail
• Ability to multitask and manage competing priorities effectively
• Experience using CRM systems and Microsoft Office

Why Apply?

If you're looking for a role where you can develop your customer service career, enjoy flexible working arrangements, and be part of a supportive team that values growth and development, we'd love to hear from you.