Customer Service Specialist

Recruitly; Melbourne; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Work from home 2 days per week

Renovated office amenities

Purchased leave options

Generous carers leave

Referral bonus program

Discount hub

Friendly teams

Growth opportunities

Job summary

Recruitly is seeking a confident and friendly individual to join our team as a customer service representative. You will be the first point of contact, managing inbound calls with excellent communication and document information for efficient resolution.

The role operates Monday to Friday on a rotating full-time roster between 7.00am and 7.00pm, with two work-from-home days after initial in-office training. Prior experience in retail, hospitality, or supermarkets is valued.

Qualifications

• Exceptional written and verbal communication required.
• Minimum 12 months experience in a call centre environment.

Responsibilities

• Handle inbound calls and gather information to resolve inquiries.
• Take end-to-end ownership of each call and document details.
• Liaise with stakeholders to prioritise jobs and resolve urgent issues.
• Provide timely feedback to stakeholders while maintaining high customer service standards.

Skills

Communication skills

Call centre experience

Retail background

Problem solving

Job description

The Company

With over 25 years of successful service delivery this organisation is leading the way and offers the opportunity to work in a supportive, fun, and progressive environment. With a global presence they partner with Australia’s most iconic and recognisable brands, they are fast growing, stable, and super successful.

The Role

As the first point of contact you’ll effectively manage inbound calls, gathering, and documenting information taking end-to-end ownership of each call and providing prompt solutions. You’ll be liaising with a range of stakeholders as you prioritise jobs, eliminate urgent issues and provide ongoing feedback to all stakeholders, constructively dealing with issues while ensuring the highest level of customer service.

This is a permanent role working Monday to Friday, on a rotating full time roster between the hours of 7.00am to 7.00pm.

On Offer

• Work from home 2 days per week post two weeks in office training
• Renovated office with amazing amenities, free on-site parking, coffee shops etc
• Purchased leave options
• Generous carers leave
• Referral bonus program
• Discount hub
• Friendly and collaborative teams
• Scope for growth and development

About you

We’re looking for confident, friendly individuals with exceptional communication skills both written and verbal, who have a passion for providing an outstanding customer experience.

Ideally you will have a minimum of 12 months experience working within a call centre environment. Strong background in retail, hospitality or supermarket environments will also be viewed favourably.

If you’re looking to join a company that lead the way in what they do, with a role that will never have you watching the clock, we’d love to hear from you…

Please note only shortlisted candidates will be notified.