Call Centre Consultant

Temp And Agnew; Sydney; Hybrid; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Flexible hybrid working

3 days from home

Immediate start

Career development

Job summary

Temp And Agnew in Bankstown, NSW is seeking a customer-focused professional to join a busy service team. You will be the first point of contact for customers, providing knowledgeable support, product information and timely solutions in a fast-paced environment.

The role offers flexible hybrid working with 3 days from home, a Monday to Friday schedule, and a clear path to a permanent position with training and development opportunities.

Qualifications

• Fast-paced customer service experience.
• Excellent verbal and written communication.
• Strong multitasking and system navigation.
• Attention to detail in admin tasks.
• Proactive and team-oriented approach.
• Australian Citizenship or Permanent Residency.

Responsibilities

• Handle inbound customer inquiries via phone and email.
• Provide product information and pricing details.
• Deliver prompt, accurate and tailored solutions to customer inquiries.
• Process customer information and maintain records.
• Complete administrative duties, including data entry and system updates.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Team player

Australian citizenship or PR

Job description

Full Job Description

Location: Bankstown, NSW
Salary Package: $70,000 + Super
Role Highlights:
An exciting opportunity has become available for a customer-focused professional to join a leading premium product business. Working within a busy and collaborative customer service team, you'll be the first point of contact for customers, providing knowledgeable support, product information and timely solutions.
This is a fantastic opportunity for someone who enjoys a fast-paced environment, takes pride in delivering an outstanding customer experience and is looking for a role offering genuine flexibility and long-term potential.

Key Responsibilities

• Managing inbound customer enquiries via phone and email
• Providing product information, pricing details and professional customer support
• Delivering prompt, accurate and tailored solutions to customer enquiries
• Processing customer information and maintaining accurate records
• Completing administrative duties, including data entry, and system updates
• Navigating multiple internal systems to manage, investigate and resolve customer enquiries
• Working collaboratively with internal teams to ensure a seamless customer experience

Candidate Profile

• Previous experience in a fast-paced customer service, contact centre or customer experience environment
• Excellent verbal and written communication skills
• Strong multitasking abilities and confidence navigating multiple systems
• Exceptional attention to detail and accuracy across administrative tasks
• A proactive, positive and team-oriented approach
• A genuine passion for delivering exceptional customer service
• Australian Citizenship or Permanent Residency

Company, Culture and Benefits

• Competitive salary of $70,000 + Super
• Flexible hybrid working arrangements with 3 days working from home
• Monday to Friday working week – no weekend work
• Temp-to-permanent opportunity with the potential for a long-term career
• Immediate start available
• Comprehensive training and ongoing development
• Supportive and collaborative team culture
• Opportunity to represent a respected premium product business