Customer Support Coordinator: Launch Your SaaS Career

Work Initiatives; Fairfield; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training

Mentoring

Career development

Supportive team culture

Job summary

Partale Talent partners with a growing NSW-based business to recruit a Customer Support Coordinator. The role is the first point of contact for customers, handling enquiries, onboarding and system setup while supporting ongoing improvements in service delivery.

The ideal candidate has 1-2 years in customer service or related roles, with exposure to HRIS/CRM/payroll systems, strong communication, and solid Excel skills. Based in Oran Park, it offers training and a collaborative environment.

Qualifications

• 1-2 years' experience in customer service, administration, customer support, or a similar role.
• Exposure to business systems such as a HRIS, CRM, payroll, rostering, workforce management, finance, ERP or SaaS platforms.
• Strong computer literacy and confidence learning new systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• A proactive approach to problem-solving.
• Intermediate Microsoft Excel skills.

Responsibilities

• Respond to customer enquiries via phone, email, ticketing systems and online meetings.
• Deliver professional, friendly and solutions-focused customer support.
• Build positive relationships with customers and ensure a great user experience.
• Manage and prioritise customer requests through the support system.
• Assist customers with navigating and using the platform effectively.
• Investigate and resolve system-related queries and user issues.
• Escalate more complex matters to internal specialists where required.
• Assist with customer onboarding and system setup activities.
• Support data uploads, formatting and general system administration tasks.
• Contribute to knowledge articles and customer support resources.
• Work closely with internal teams to ensure positive outcomes for customers.
• Share customer feedback and identify opportunities for process improvements.
• Participate in team discussions focused on customer experience and continuous improvement.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Problem solving

Excel

Tools

CRM

HRIS

Payroll systems

Rostering software

ERP

SaaS platforms

Job description

Partale Talent partners with a growing NSW-based business to recruit a Customer Support Coordinator. The role is the first point of contact for customers, handling enquiries, onboarding and system setup while supporting ongoing improvements in service delivery.

The ideal candidate has 1-2 years in customer service or related roles, with exposure to HRIS/CRM/payroll systems, strong communication, and solid Excel skills. Based in Oran Park, it offers training and a collaborative environment.