Customer Support Coordinator

Work Initiatives; Fairfield; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training

Mentoring

Career development

Supportive team culture

Job summary

Partale Talent partners with a growing NSW-based business to recruit a Customer Support Coordinator. The role is the first point of contact for customers, handling enquiries, onboarding and system setup while supporting ongoing improvements in service delivery.

The ideal candidate has 1-2 years in customer service or related roles, with exposure to HRIS/CRM/payroll systems, strong communication, and solid Excel skills. Based in Oran Park, it offers training and a collaborative environment.

Qualifications

• 1-2 years' experience in customer service, administration, customer support, or a similar role.
• Exposure to business systems such as a HRIS, CRM, payroll, rostering, workforce management, finance, ERP or SaaS platforms.
• Strong computer literacy and confidence learning new systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational skills.
• A proactive approach to problem-solving.
• Intermediate Microsoft Excel skills.

Responsibilities

• Respond to customer enquiries via phone, email, ticketing systems and online meetings.
• Deliver professional, friendly and solutions-focused customer support.
• Build positive relationships with customers and ensure a great user experience.
• Manage and prioritise customer requests through the support system.
• Assist customers with navigating and using the platform effectively.
• Investigate and resolve system-related queries and user issues.
• Escalate more complex matters to internal specialists where required.
• Assist with customer onboarding and system setup activities.
• Support data uploads, formatting and general system administration tasks.
• Contribute to knowledge articles and customer support resources.
• Work closely with internal teams to ensure positive outcomes for customers.
• Share customer feedback and identify opportunities for process improvements.
• Participate in team discussions focused on customer experience and continuous improvement.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Problem solving

Excel

Tools

CRM

HRIS

Payroll systems

Rostering software

ERP

SaaS platforms

Job description

Partale Talent is proud to be partnering with a growing business, known for delivering exceptional customer service and long-term client relationships. Our client helps businesses streamline processes, improve efficiency and get the most out of their systems. Due to continued growth, they are seeking a Customer Support Coordinator to join their friendly, collaborative team.

This is an exciting opportunity for someone at the beginning of their career who enjoys helping people, learning new systems and solving problems. Whether you've worked with CRM, payroll, rostering, finance, workforce management or other business software platforms, this role will give you valuable exposure to customer support, client engagement and software solutions. Please note our client is based in Oran Park, please ensure this location is easily accessible to you prior to applying.

About the Opportunity As the first point of contact for customers, you'll assist users with system enquiries, provide guidance on platform functionality and help resolve day-to-day issues. You'll work closely with experienced team members who will support your development and provide exposure to a variety of customer support activities.

This role would suit someone with1-2 years of experience in customer service, administration, customer support, helpdesk, operations support or a similar role who is looking to take the next step in their career. Key Responsibilities Customer SupportRespond to customer enquiries via phone, email, ticketing systems and online meetings.

Deliver professional, friendly and solutions-focused customer support. Build positive relationships with customers and ensure a great user experience. Manage and prioritise customer requests through the support system.

Assist customers with navigating and using the platform effectively. Systems & Platform SupportInvestigate and resolve system-related queries and user issues. Escalate more complex matters to internal specialists where required.

Assist with customer onboarding and system setup activities. Support data uploads, formatting and general system administration tasks. Contribute to knowledge articles and customer support resources.

Team CollaborationWork closely with internal teams to ensure positive outcomes for customers. Share customer feedback and identify opportunities for process improvements. Participate in team discussions focused on customer experience and continuous improvement.

About You You don't need a highly technical background to be successful in this role.

What matters most is your ability to learn systems quickly, communicate effectively and provide great customer service. Experience & Skills1-2 years' experience in customer service, administration, customer support, or a similar role. Exposure to business systems such as a HRIS, CRM, payroll, rostering, workforce management, finance, ERP or SaaS platforms.

Strong computer literacy and confidence learning new systems. Excellent verbal and written communication skills. Strong attention to detail and organisational skills.

A proactive approach to problem-solving. Intermediate Microsoft Excel skills.

Personal AttributesPassionate about helping customers and delivering a positive experience.

Curious and eager to learn new systems and processes. Strong relationship-building skills. Reliable, organised, and proactive.

A collaborative team player who enjoys working with others.

What's on Offer? Excellent entry point into the software and customer support space.

Ongoing training, mentoring and career development opportunities. Exposure to a variety of business systems and customer environments. Supportive team culture with experienced leaders.

Genuine opportunity to grow your career within a growing organisation. Stable, long-term opportunity with a business experiencing continued success.