Sales Support & Administration Coordinator

LexisNexis; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Full training

Hybrid working model

Job summary

LexisNexis Risk Solutions in Sydney is seeking a Sales Support & Administration Coordinator to back our Account Management team, ensuring customers have a seamless experience from order processing through onboarding and implementation.

You will be hands-on, focused on administration, process execution and stakeholder coordination within a fast-paced, process-driven environment, collaborating with Legal, Finance and Fulfilment teams as needed.

Qualifications

• Experience in Sales Support, Administration, Customer Operations or Account Coordination.
• Confident using Salesforce, CRM systems and Microsoft Office.
• Exposure to billing, invoicing or SAP is highly regarded.
• Strong attention to detail and organisational skills.
• Enjoy working in a fast-paced, process-driven environment.
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Responsibilities

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation.
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing or SAP coordination.
• Coordinate with Legal, Finance and Fulfilment teams to resolve issues.
• Maintain accurate records and workflows in Salesforce and internal systems.
• Help remove roadblocks and ensure a smooth customer experience.
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio.

Skills

Sales Support

Administration

CRM systems

Salesforce

Billing / Invoicing

SAP

Attention to detail

Process-driven

Stakeholder coordination

Tools

Salesforce

SAP

Billing systems

Job description

Are you an organised administrator who enjoys supporting sales teams, managing processes and solving problems behind the scenes?

We're looking for a Sales Support & Administration Coordinator to support our Account Management team, ensuring customers receive a seamless experience from order processing through to onboarding and implementation. This is a hands-on role focused on administration, process execution and stakeholder coordination.

Sydney | Hybrid (2 days in office)

What You'll Do

• Provide exceptional customer service by responding to customer inquiries, providing product information, and resolving issues.
• Support the sales team with onboarding, order processing and contract implementation
• Assist the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation.
• Coordinate with other departments such as Legal, Finance and Fulfilment teams to resolve issues
• Maintain accurate records and workflows in Salesforce and internal systems
• Help remove roadblocks and ensure a smooth customer experience
• Identify opportunities to improve processes and drive efficiencies across the direct client portfolio, as required.

About You

• Experience in Sales Support, Administration, Customer Operations or Account Coordination
• Confident using Salesforce, CRM systems and Microsoft Office
• Exposure to billing, invoicing or SAP is highly regarded
• Strong attention to detail and organisational skills
• Enjoy working in a fast-paced, process-driven environment
• Experience within financial services, insurance, professional services, technology or SaaS businesses will be highly regarded.

Why Join Us?

• Supportive team with full training provided
• Hybrid working model
• Varied role with exposure to sales, legal, finance and customer operations
• Opportunity to build valuable commercial and stakeholder management skills.
• Be part of a high-performance sales team in a business enjoying significant growth, a Global FTSE 100 business

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.

Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.

You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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