Customer Support & Administration Assistant

seek.com.au; Chinderah; Vor Ort; AUD 50.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive salary + super

Award-winning local team

Training and growth opportunities

Weekday office hours

Zusammenfassung

Dynamic Pool Designs is seeking a Customer Support & Administration Assistant to be the first voice and face of the business. You will handle calls, greet showroom visitors, and route enquiries to the right consultant while keeping the build process on track.

You’ll work with an Operations Manager and a Construction & Client Experience Coordinator, with ongoing training and room to grow in a supportive, award‑winning team.

Qualifikationen

• At least 2 years in customer service, reception or administration.
• Confident, warm phone manner.
• Genuinely organised and able to juggle interruptions.
• A problem solver with a proactive approach.
• Accurate with dates, names and numbers.
• Experience with Microsoft Office and Google Workspace.
• CRM or Monday.com experience is a bonus.

Aufgaben

• Answering incoming calls and providing quick, accurate updates to customers.
• Welcoming walk-ins to the showroom and ensuring customers feel looked after.
• Taking new enquiries and routing to the right consultant.
• Making check-in calls to customers during build and confirming start dates with trades.
• Coordinating warranty and after-sales requests and following through.
• Maintaining contractor licence and insurance records and chasing documents.
• Attending daily team huddles and supporting general administration.

Kenntnisse

Customer service

Reception

Administration

Problem solving

Organisational skills

Phone manner

Humour

Tools

CRM software

Monday.com

Microsoft Office

Google Workspace

Jobbeschreibung

Customer Support & Administration Assistant

Customer Support & Administration Assistant — Northern Rivers pool builder

Join SPASA 2025 NSW Business of the Year — and be the person who makes our clients feel looked after from the first call to the finished backyard.

We're after someone who genuinely likes people and likes getting things done. Not a seat-filler.

At Dynamic Pool Designs, we build custom concrete, fibreglass and precast pools across the Northern Rivers and Gold Coast. Our clients are usually building the backyard they've been imagining for years, so how they're looked after along the way matters as much as the pool itself. That's where you come in.

This is a brand-new role, created because our team has grown and we want to ensure our customers are looked after properly, while giving our existing team the time and space to keep providing quality service.

The team

A close-knit, supportive crew who take the work seriously, but not ourselves. Expect plenty of laughs, a bit of banter, and people who'll pitch in when it gets busy.

The role

You'll be the first voice and the first face of the business. You'll also be the person who quietly keeps things moving behind the scenes.

As an example of what a typical day looks like:

Answering incoming calls, sorting out what you can on the spot and giving customers quick, accurate updates on where their pool is up to

Welcoming walk-ins to our Chinderah showroom and making sure they feel looked after from the moment they arrive

Taking new enquiries, capturing the detail properly and getting them to the right consultant

Making check-in calls to customers during their build, and confirming upcoming start dates with trades

Coordinating warranty and after-sales requests — logging them, booking the right person to attend, and following through until the customer is sorted

Keeping our contractor licence and insurance records current, and chasing up documents before they expire

Attending our daily team online huddles and staying updated on work in progress

General administration: filing, data entry, document preparation and supporting the wider team

You’ll report to our Operations Manager, with day-to‑day support from our Construction & Client Experience Coordinator. You won’t be thrown in the deep end — the role is built to grow over your first few months with plenty of support.

What we’re looking for

At least 2 years in customer service, reception or administration. Construction, trades, retail or hospitality backgrounds all work well here.

A confident, warm phone manner. You can handle a frustrated customer without it ruining your morning.

Genuinely organised. You can juggle interruptions and still finish what you started.

A problem solver. You’d rather work something out than hand it straight to someone else.

Comfortable with Microsoft Office and Google Workspace. Experience with a CRM or Monday.com is a bonus, not a dealbreaker.

Accurate. Dates, names and numbers matter in this job.

A sense of humour. You can share a laugh with the team and still get the job done properly.

What you’ll get

Competitive salary + super, based on your experience

A seat on an award‑winning local team — SPASA 2025 NSW Business of the Year — built on Family, Health and Happiness

A dedicated customer care role. Proper training, clear expectations, and room to grow

Team planning days where everyone has a say. We back each other and deal with issues early and straight

Standard weekday office hours