Administration Coordinator

Morisset Pools; City of Lake Macquarie; On-site; AUD 34,000 - 44,000; Part time

Job summary

Morisset Pools is seeking an experienced Administration Coordinator to support servicing, maintenance and retail operations in Lake Macquarie. The role focuses on scheduling, enquiries, invoicing and systems, with responsibilities across both the service team and the retail store.

You will work closely with the Director, take ownership of tasks, and contribute to improved workflows in a growing local business. The position is casual, approx.

Qualifications

• Exceptional organisational skills and a keen eye for detail.
• Comfortable managing multiple tasks and shifting priorities.
• Strong communication and customer service approach.
• Proactive and reliable with the ability to work independently.

Responsibilities

• Coordinate pool servicing and maintenance appointments.
• Manage customer enquiries via phone, email and bookings.
• Prepare quotes, process invoices and manage accounts using Xero.
• Follow up outstanding invoices and enquiries.
• Coordinate technician schedules and day-to-day service operations.
• Assist with stock ordering, supplier correspondence and stocktakes.
• Maintain accurate customer records and internal systems.
• Identify opportunities to streamline workflows and improve efficiency.
• Provide support to the retail store during busy periods.

Skills

Organisational skills

Customer service

Multi-tasking

Attention to detail

Tools

Xero

Job description

Administration Coordinator - Servicing & Retail (Casual)

Morisset Pools is a leading fibreglass pool company servicing Lake Macquarie, Newcastle and the Central Coast. Alongside pool installations, we operate a busy retail pool shop and provide servicing, maintenance and aftercare support to our growing customer base.

We're looking for an experienced and highly organised Administration Coordinator to support the day-to-day operations of our servicing and maintenance team and retail store.

Working closely with the business Director, you'll play a key role in managing administration, coordinating schedules and improving internal systems and processes. We're looking for someone who takes initiative, works independently and enjoys keeping things running efficiently.

Key Responsibilities

• Coordinate and schedule pool servicing and maintenance appointments
• Manage customer enquiries, bookings, emails and phone calls
• Prepare quotes, process invoices and manage accounts administration using Xero
• Follow up outstanding invoices, quotes and customer enquiries
• Coordinate technician schedules and day-to-day service operations
• Assist with stock ordering, supplier correspondence and stocktakes
• Maintain accurate customer records and internal systems
• Identify opportunities to streamline workflows and improve operational efficiency
• Provide additional support to the retail store during busy periods

About You

• Exceptional organisational skills and attention to detail
• Confident managing multiple tasks and competing priorities
• Strong computer skills and the ability to learn new systems
• Professional communication and customer service skills
• Proactive, reliable and comfortable working independently
• Willingness to take ownership of tasks and contribute ideas for improvement
• Previous experience in administration, operations coordination, service scheduling or a similar role
• Invoicing and accounts administration experience preferred

What We Offer

• Casual position – approximately 25 hours per week
• Flexibility with working days throughout the week
• Ideally available Saturdays or every second Saturday
• Friendly and supportive team environment
• Opportunity for additional hours and potential to transition into a permanent position
• A varied role within a growing local business
• This position would be well suited to an experienced professional returning to the workforce or someone seeking meaningful work with flexibility around family commitments. If you're a proactive, organised professional who enjoys supporting a busy team and improving the way things are done, we'd love to hear from you.