Client Care & Admin Specialist — Award-Winning Team

seek.com.au; Chinderah; Sur place; AUD 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Competitive salary + super

Award-winning local team

Training and growth opportunities

Weekday office hours

Résumé du poste

Dynamic Pool Designs is seeking a Customer Support & Administration Assistant to be the first voice and face of the business. You will handle calls, greet showroom visitors, and route enquiries to the right consultant while keeping the build process on track.

You’ll work with an Operations Manager and a Construction & Client Experience Coordinator, with ongoing training and room to grow in a supportive, award‑winning team.

Qualifications

• At least 2 years in customer service, reception or administration.
• Confident, warm phone manner.
• Genuinely organised and able to juggle interruptions.
• A problem solver with a proactive approach.
• Accurate with dates, names and numbers.
• Experience with Microsoft Office and Google Workspace.
• CRM or Monday.com experience is a bonus.

Responsabilités

• Answering incoming calls and providing quick, accurate updates to customers.
• Welcoming walk-ins to the showroom and ensuring customers feel looked after.
• Taking new enquiries and routing to the right consultant.
• Making check-in calls to customers during build and confirming start dates with trades.
• Coordinating warranty and after-sales requests and following through.
• Maintaining contractor licence and insurance records and chasing documents.
• Attending daily team huddles and supporting general administration.

Connaissances

Customer service

Reception

Administration

Problem solving

Organisational skills

Phone manner

Humour

Outils

CRM software

Monday.com

Microsoft Office

Google Workspace

Description du poste

Dynamic Pool Designs is seeking a Customer Support & Administration Assistant to be the first voice and face of the business. You will handle calls, greet showroom visitors, and route enquiries to the right consultant while keeping the build process on track.

You’ll work with an Operations Manager and a Construction & Client Experience Coordinator, with ongoing training and room to grow in a supportive, award‑winning team.