Customer Success Specialist — Onboarding & Growth

Hipages Group; Sydney; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Birthday leave

Volunteer leave

Healthy snacks

Continental breakfast

Office in Sydney CBD

Job summary

hipages is seeking a motivated Customer Success professional in Sydney to join our fast‑paced telesales environment. You’ll be the main contact for tradie customers, onboarding new users and conducting nurture calls to maximize ROI from subscriptions.

In a high-volume, target-driven role, you’ll hit activity targets, renew subscriptions, and nurture relationships by offering tailored solutions while learning new systems and processes.

Qualifications

• Experience in high-volume phone-based sales or customer success roles.
• Strong negotiation and communication skills.
• Ability to learn new systems and processes.

Responsibilities

• Onboard new tradies and nurture existing accounts.
• Make inbound and outbound calls to engage customers and drive retention.
• Meet daily activity targets and renew subscriptions.
• Keep Salesforce updated with customer interactions and outcomes.

Skills

Phone-based sales

Negotiation

Verbal communication

Written communication

Adaptability

Job description

hipages is seeking a motivated Customer Success professional in Sydney to join our fast‑paced telesales environment. You’ll be the main contact for tradie customers, onboarding new users and conducting nurture calls to maximize ROI from subscriptions.

In a high-volume, target-driven role, you’ll hit activity targets, renew subscriptions, and nurture relationships by offering tailored solutions while learning new systems and processes.