Customer Success Representative

Hipages Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Volunteer leave

Healthy snacks

Continental breakfast

Sydney CBD office

hi-Achiever Club

Job summary

hipages is Australia’s #1 digital platform connecting households with trusted home improvement businesses. Join our Customer Success team in a fast-paced telesales environment, serving tradies from sole traders to small businesses, onboarding them to maximise ROI.

You'll hit daily targets, nurture accounts, onboard new tradies, keep Salesforce updated, and build strong relationships through phone and written communication. This role offers incentives, growth and a supportive culture.

Qualifications

• Experience in a high-volume phone-based sales environment.
• Able to turn a NO into a YES with sales and negotiation skills.
• Thrives in a fast-paced environment and hits targets.
• Strong verbal and written communication skills.

Responsibilities

• Hit at least 2.75 hours of talk time daily through inbound and outbound calls.
• Create leads for account managers and conduct nurture calls for renewals.
• Fully onboard new tradies joining the platform.
• Answer inbound questions about campaigns.
• Manage, track and measure tradies' campaign performance.
• Educate tradies on ROI best practices.
• Retain tradies by addressing inquiries and offering tailored solutions.
• Engage and nurture tradies over the phone and gather insights.
• Keep Salesforce updated with customer interactions.
• Follow scripts and regulations to ensure quality interactions.

Skills

Phone sales

Negotiation

Resilience

Communication

Relationship building

Tools

Salesforce

Job description

Hi! We’re hipages, an ASX-listed tech company and Australia’s #1 digital platform connecting households with trusted home improvement businesses. We're on a mission to transform the home improvement industry to build better lives for everyone.

With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose. We’re proud to be a certified Great Place to Work and WORK180’s #1 Employer for Women. At hipages, you’ll find real impact, career growth and a workplace where everyone belongs.

Why join our Customer Success team?

• Great role to kick start your career in sales with warm leads, onboarding & nurturing customers
• Amazing incentives, benefits and perks
• hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes
• Birthday, anniversary and volunteer leave

About the Role:

Join our energetic Customer Success team in a fast-paced telesales environment, where you’ll be the key contact for our tradie customers, ranging from sole traders to growing small businesses.

This is a high-volume, phone-based role where you’ll onboard new tradies and run nurture activities to engage and re-engage customers. Your goal is to help tradies get the most from their subscriptions and maximise ROI through our platform. You'll enjoy a structured, target-driven role with plenty of opportunities to refine your sales skills and hit targets.

Here’s what your day-to-day looks like:

Hitting Daily Activity Targets:

Hit at least 2.75 hours of talk time through inbound and outbound calls.

Create leads for account managers and conduct nurture calls to ensure subscription renewals happen.

Onboarding New Accounts:

Fully onboard all new tradies that have just joined our platform, following a checklist to ensure they are set up for success.

Manage inbound calls to answer any questions they may have regarding their campaigns.

Nurturing Existing Accounts:

Manage, track and measure the performance of tradies' campaigns.

Educate tradies on best practices for ROI.

Retaintradies by addressing inquiries, solving problems, and providing tailored solutions.

Building Relationships:

Engaging and nurturing tradies over the phone, learning about their businesses, understanding their pain points, and providing educated recommendations to suit their needs.

Keep Salesforce updated with customer insights.

Compliance and Quality Assurance:

Follow scripts and regulations, ensuring high-quality customer interactions.

About You:

Ideally, you’ve worked in a high-volume phone based environment before.

You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.

You thrive in a fast-paced environment and enjoy winning when hitting targets.

You have strong verbal and written communication skills.

You’re comfortable with learning new systems and adapting to new processes.

Life at hipages:

We’re more than just a workplace - we’re a place where you can be yourself, do great work and grow your career. Recognised as a Great Place to Work, our inclusive, supportive culture helps people thrive.

You’ll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it’s why 85% of our team say their leader is great.

And there’s more:

• Diverse, collaborative teams that love solving problems
• Agile squads, hackathons, off-sites and roadshows
• Extra leave for birthdays, volunteering, and more
• Healthy snacks, continental breakfast and fresh fruit
• Sydney CBD office near Town Hall and Gadigal Stations
• Tailored growth support, mentoring and stretch projects
• A vibrant social scene - we work hard and have fun doing it

At hipages,innovation and collaborationthrive indiverse and inclusive teams. We don’t expect you to know everything - we care more about who you are as a person, a team member, and a leader.

We’re proud to be endorsed by WORK180 for supporting women’s careers and we value diversity across culture, age, gender identity and sexual orientation.

Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you’d be a great fit - even if you don’t meet every requirement- we’d love to hear from you.

We’re also aCircle Back Initiative Employer, which means we commit to responding to every applicant.

At hipages, we’re committed to building a workplace that values diversity, equity, and a strong sense of belonging. To help us track progress and uphold our commitment, we report anonymised data on gender representation in our hiring process to our Board. Sharing your gender is completely optional, but we would appreciate your response to support our diversity efforts. Thank you.

Our people make our hiring decisions. Our Talent team remains responsible for assessing candidates and making decisions throughout the recruitment process. We use AI-powered tools to help make that process more efficient, including identifying relevant skills and experience and helping us respond to candidates faster. AI supports our team and helps streamline the way we work, but it does not determine who we hire.