Customer Success Program Manager (Fortune 500 SaaS)

Cox Purtell; Sydney; Hybrid; AUD 114,000 - 139,000; Full time

Job summary

Cox Purtell is recruiting on behalf of a global Fortune 500 SaaS leader for a Customer Success Program Manager in Sydney. This 9-month contract offers a flexible hybrid setup with a Sydney CBD base and a salary of AUD 126,600 plus Super.

You will translate priorities into practical plans, coordinate UK and Australian teams, deliver local programs from start to finish, monitor progress, raise risks early and report outcomes to leadership.

Qualifications

• 3–5 years in project management or program delivery.
• Experience in large SaaS or fintech is desirable.
• Proven track record delivering projects from planning to completion.
• Strong organizational and multitasking abilities.
• Comfort with reporting and updates via spreadsheets and slides.

Responsibilities

• Plan and deliver local Customer Success projects from start to finish.
• Create clear project plans with tasks, owners and milestones.
• Coordinate Australian and UK teams on priorities and actions.
• Monitor progress, identify delays and resolve issues early.
• Prepare updates and reports, using data to drive improvements.

Skills

Project management

Stakeholder management

Planning

Organisational skills

Communication

Problem solving

Time management

Data reporting

Adaptability

Cross-functional collaboration

Tools

Spreadsheets

Presentations

Job description

Customer Success Program Manager

$126.6k + Super | 9 month contract | Flexible Hybrid Role | Sydney CBD Based

About the client

Our client is a global Fortune 500 SaaS company whose software platforms is a leader in the Fintech space. With an established presence in Australia, the business works closely with international teams to deliver for its local customers. It values practical problem solving, clear communication and continuous improvement in how work gets done.

About the role

This is a 9-month contract, hands-on individual contributor role delivering Customer Success programs on the ground in Australia. You will take agreed priorities and turn them into practical plans, coordinate the people involved and keep work moving through to completion. Reporting into a UK-based team while working closely with Australian stakeholders, you will be the local driver of delivery. It suits someone who enjoys organising work, solving problems and improving how a business operates.

Duties

• Plan and deliver local Customer Success projects and program activities from start to finish.
• Build clear project plans with tasks, owners, deadlines and key milestones.
• Work with Australian and UK teams to agree priorities and follow up on actions.
• Track progress, identify delays or risks early and help resolve issues before they escalation.
• Prepare updates and business reports, and use feedback and data to recommend practical improvements.

Requirements

• Around 3 to 5 years of experience in project management, program delivery or business operations.
• Industry experience within large SaaS or Fintech is highly desirable
• A proven track record of taking projects from planning through to completion.
• Strong organisation skills and the ability to manage several priorities at once.
• Confidence working across different teams and adapting when requirements are unclear or priorities change.
• Working ability with spreadsheets and presentations for reporting and updates.
• Basic familiarity with AI tools and a willingness to learn how to use approved tools responsibly.
• Flexibility to attend agreed meetings across Australian and UK time zones.
• Experience in Customer Success, customer operations or a software or technology business is advantageous, but not essential.