Customer Success Manager

Think Grow; Sydney; Híbrido; AUD 80.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Harbour views office

Gym in building

Hybrid work

Part-time options

Descripción de la vacante

Think Grow represents an Australian SaaS business hiring a Customer Success Manager. The role focuses on onboarding, training, and successful implementation across small, mid-tier, and enterprise customers.

You will be highly client facing, running onboarding sessions, delivering training, and translating business needs into practical outcomes to ensure compliance and adoption.

Formación

• 2–5 years in Customer Success, Onboarding or similar client-facing roles.
• SaaS experience is essential.
• Background in RegTech, FinTech, LegalTech, PropTech or Financial Services is valued.
• Experience in a startup or scale-up environment, ideally with founder exposure.
• Ability to run discovery conversations even when not all answers are known.
• Comfort presenting to groups and training users on a product.

Responsabilidades

• Run twice-weekly onboarding sessions for new customers and follow-up compliance sessions.
• Convert guides and scripts into short, pre-recorded, human-led training content.
• Check in with recently onboarded customers to assess training needs.
• Conduct discovery sessions to understand how customers use the platform.
• Lead training for enterprise clients when rolling out to teams.
• Review and improve onboarding email sequences.
• Identify opportunities for expanded platform use and pass to sales.
• Provide customer feedback to product and tech teams.

Conocimientos

Customer Success

Onboarding

Implementation

Account Management

SaaS

Discovery

Descripción del empleo

Sydney (Circular Quay) | SaaS | Compliance and RegTech | Full Time or Part Time

Think and Grow is a specialist executive search and growth talent partner supporting high growth technology and SaaS businesses across Australia and globally. We work closely with founders and leadership teams to build commercial, product, and operational capability at critical stages of growth.

We are representing an Australian SaaS business helping regulated industries such as real estate, legal, accounting and financial services handle sensitive customer data. The platform covers identity verification, AML/CTF compliance, secure data storage and consent-based sharing in one place. Demand is strong and the team is hiring a Customer Success Manager.

This role suits someone with a customer success, onboarding, or implementation background who enjoys working directly with clients and translating business needs into practical outcomes. You will be highly client facing, running onboarding sessions, delivering training, and ensuring successful implementation across small, mid tier and enterprise customers.

Key Responsibilities

• Run the twice weekly onboarding sessions for new customers, then the follow up compliance sessions for customers who have onboarded their first few clients
• Turn the existing step by step guides and session scripts into short, pre-recorded, human-led training content
• Check in with customers onboarded in the past month to see if they are happy, need extra training or should be pointed to a session
• Run discovery with customers and understand how they use the platform
• Act as the trainer for larger enterprise clients when training is rolled out to their teams
• Review and improve the onboarding email sequence
• Spot places where customers could use the platform more, and pass those opportunities to sales
• Feed customer feedback back to product and tech

What They Are Looking For

• 2 to 5 years in Customer Success, Onboarding, Implementation, Account Management or a similar client facing role
• SaaS experience is essential
• Background in RegTech, FinTech, LegalTech, PropTech, or Financial Services highly valued
• Experience in a startup or scale up, ideally having worked closely with a founder
• Warm, confident communicator who can run a discovery conversation even when they don't yet know every answer
• Comfortable presenting to groups and training people on a product
• Tech savvy and quick to pick up a new platform
• Proactive, and keen to improve how things are done

Why This Role

• Office at Circular Quay with harbour views and a gym in the building
• Hybrid - In office Monday to Thursday, work from home Friday
• Part time (3 or 4 day) arrangements may be considered for the right person

If you enjoy working with people, teaching them something useful and helping businesses get compliance right, this is a strong opportunity to make an immediate impact.