Customer Success Program Manager (9-Month) AU Hybrid

Randstad Pty; Sydney; Hybrid; AUD 83,000 - 92,000; Full time

Job summary

Randstad Pty in Sydney seeks an organized Customer Success Program Manager for a 9-month contract, delivering local CS programs. The role is hands-on and contributor-based, coordinating with UK teams to align global objectives with Australian execution.

You will create plans, track milestones, manage risks, and drive process improvements while maintaining strong stakeholder communication across time zones. Hybrid work with two in-office days weekly.

Qualifications

• 3–5 years in project management, program delivery, or business operations.
• Proven ability to manage a project from planning through completion.
• Strong organisational skills and multitasking ability.

Responsibilities

• Create clear project plans with tasks, owners, deadlines, and milestones for local CS projects.
• Collaborate with Australian and UK teams to align priorities across time zones.
• Monitor progress and risks; take proactive steps to resolve delivery issues.
• Prepare simple updates and reports; review feedback to improve workflows.
• Support changes in processes and guide teams through new ways of working.

Skills

Project management

Program delivery

Stakeholder coordination

Organisational skills

Communication

Adaptability

Problem solving

Cross-region collaboration

AI tools awareness

Time management

Education

Bachelor Degree

Tools

Spreadsheets

Presentation software

Familiar with AI tools

Job description

Randstad Pty in Sydney seeks an organized Customer Success Program Manager for a 9-month contract, delivering local CS programs. The role is hands-on and contributor-based, coordinating with UK teams to align global objectives with Australian execution.

You will create plans, track milestones, manage risks, and drive process improvements while maintaining strong stakeholder communication across time zones. Hybrid work with two in-office days weekly.