Customer Success Program Manager

Cox Purtell Staffing Services; Sydney; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

Cox Purtell Staffing Services is recruiting on behalf of a Fortune 500 SaaS client for a 9-month Customer Success program delivery role in Sydney, Australia. You will drive local delivery, coordinating with a UK-based team while collaborating with Australian stakeholders.

Responsibilities include planning and delivering projects, building plans with milestones, tracking progress, and reporting findings to improve operations. Prior experience in SaaS/Fintech is highly desirable.

Qualifications

• 3 to 5 years of experience in project management, program delivery or business operations.
• Experience in large SaaS or fintech environments is highly desirable.
• Strong organisational skills with ability to manage multiple priorities.
• Comfort working across cross-functional teams and varying requirements.
• Proficient in spreadsheets and presentations; basic familiarity with AI tools; willingness to learn.

Responsabilités

• Plan and deliver local Customer Success projects and program activities from start to finish.
• Build clear project plans with tasks, owners, deadlines and key milestones.
• Work with Australian and UK teams to agree priorities and follow up on actions.
• Track progress, identify delays or risks early and help resolve issues before they escape.
• Prepare updates and business reports, and use feedback and data to recommend practical improvements.

Connaissances

Project management

Program delivery

Business operations

Cross-functional collaboration

Spreadsheet reporting

Presentation skills

AI tools familiarity

Time zone coordination

Outils

Excel

PowerPoint

Description du poste

About the client

Our client is a global Fortune 500 SaaS company whose software platforms is a leader in the Fintech space. With an established presence in Australia, the business works closely with international teams to deliver for its local customers. It values practical problem solving, clear communication and continuous improvement in how work gets done.

About the role

This is a 9-month contract, hands-on individual contributor role delivering Customer Success programs on the ground in Australia. You will take agreed priorities and turn them into practical plans, coordinate the people involved and keep work moving through to completion. Reporting into a UK-based team while working closely with Australian stakeholders, you will be the local driver of delivery. It suits someone who enjoys organising work, solving problems and improving how a business operates.

Duties

• Plan and deliver local Customer Success projects and program activities from start to finish.
• Build clear project plans with tasks, owners, deadlines and key milestones.
• Work with Australian and UK teams to agree priorities and follow up on actions.
• Track progress, identify delays or risks early and help resolve issues before they escape.
• Prepare updates and business reports, and use feedback and data to recommend practical improvements.

Requirements

• Around 3 to 5 years of experience in project management, program delivery or business operations.
• Industry experience within large SaaS or Fintech is highly desirable
• A proven track record of taking projects from planning through to completion.
• Strong organisation skills and the ability to manage several priorities at once.
• Confidence working across different teams and adapting when requirements are unclear or priorities change.
• Working ability with spreadsheets and presentations for reporting and updates.
• Basic familiarity with AI tools and a willingness to learn how to use approved tools responsibly.
• Flexibility to attend agreed meetings across Australian and UK time zones.
• Experience in Customer Success or customer operations is advantageous, but not essential.