Customer Success Program Manager

Salt; Sydney; Hybrid; AUD 105,000 - 141,000; Full time

Benefits offered by this job

NSW Public Holidays paid

Flexible hybrid working environment

Job summary

Salt, a global SaaS leader, is seeking a Customer Success Program Manager to join the Australian team on a 9-month contract in Sydney with hybrid and flexible working.

You will partner with UK leadership and local stakeholders to plan, execute and align customer success programs, manage risks, and deliver measurable outcomes across international teams.

Qualifications

• 3–5 years in Program/Project Management, Customer Operations or related roles.
• Experience in SaaS, software, technology or digital business.
• Strong reporting, presentation and analytical skills.

Responsibilities

• Managing customer success projects from planning through execution.
• Partnering with Australian and UK stakeholders to align priorities and drive outcomes.
• Identifying risks, resolving roadblocks, and maintaining momentum.
• Analyzing feedback and performance data to identify improvements.
• Supporting process enhancements and change initiatives across the business.
• Ensuring projects are delivered on time and aligned with strategic objectives.

Skills

Program Management

Stakeholder Engagement

Multi-priority Execution

SaaS / Tech

Customer Operations exposure

Reporting & Analytics

Job description

Global SaaS Leader | 9-Month Contract | Sydney Preferred | Hybrid & Flexible Working

Our client, a leading global SaaS organisation with headquarters in the UK, is seeking a Customer Success Program Manager to join their Australian team on a 9-month contract. This is an exciting opportunity to work across international teams, drive key customer success initiatives, and contribute to projects that directly influence business performance and customer outcomes.

Reporting to a UK-based leadership team and partnering closely with local stakeholders, you will play a critical role in turning strategy into action, ensuring programs stay on track and delivering meaningful results.

Key responsibilities

• Managing customer success projects from planning through to execution
• Partnering with Australian and UK stakeholders to align priorities and drive outcomes
• Identifying risks, resolving roadblocks, and keeping initiatives moving forward
• Analysing operational feedback and performance data to identify improvement opportunities
• Supporting process enhancements and change initiatives across the business
• Ensuring projects are delivered on time and aligned with strategic objectives

What are we looking for?

• 3-5 years' experience in Program Management, Project Management, Customer Operations, Customer Success, or Business Operations
• Strong stakeholder engagement and communication skills
• The ability to manage multiple priorities in a fast-moving environment
• Experience within a SaaS, software, technology, or digital business
• Exposure to Customer Success or Customer Operations functions
• Strong reporting, presentation, and analytical skills

What is On Offer?

• Join a globally recognised technology organisation
• 9-month contract offering $123,000 + Super
• NSW Public Holidays paid
• Flexible hybrid working environment
• Supportive, collaborative, and high-performing culture

If you're a natural organiser, relationship builder, and problem solver who loves turning plans into results, we would love to hear from you.

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.