Australia Senior Customer Success Leader (Hybrid-Remote)

Pano Ai; Mackay Regional; Ibrido; AUD 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Pano AI in Australia seeks an experienced Senior Customer Success Manager to lead post-sale delivery across the region. You will own deployment, onboarding, adoption, and renewal, while aligning processes with global CS standards to ensure high-quality outcomes for our customers.

You will build trusted relationships with fire and emergency management stakeholders and collaborate with sales, CS leadership, and cross-functional teams in the US to drive value and renewals.

Competenze

• 8+ years in customer success, strategic account management, or enterprise delivery.
• Experience with SaaS/enterprise software and fast-moving environments.
• Proven ability to engage senior executives and diverse stakeholders effectively.

Mansioni

• Own the post-sale customer success for Australian customers across deployment, onboarding, adoption, and renewal.
• Lead relationships from end users to senior executives; drive expansion opportunities.
• Collaborate with local Sales and global CS teams to maintain consistent customer health metrics.
• Build a scalable CS practice in Australia with structured processes and governance.
• Represent the Australian customer voice to Product, Engineering, and Leadership.

Conoscenze

Customer success

Account management

SaaS sales

Executive communication

Stakeholder management

Cross-functional leadership

Formazione

Bachelor's degree or equivalent

Descrizione del lavoro

Pano AI in Australia seeks an experienced Senior Customer Success Manager to lead post-sale delivery across the region. You will own deployment, onboarding, adoption, and renewal, while aligning processes with global CS standards to ensure high-quality outcomes for our customers.

You will build trusted relationships with fire and emergency management stakeholders and collaborate with sales, CS leadership, and cross-functional teams in the US to drive value and renewals.