Solutions Customer Success Manager

Salt Digital Recruitment; Sydney; Hybrid; AUD 160,000 - 215,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Job summary

Salt, a global leader in SaaS and AI, seeks a Solutions Customer Success Manager to partner with enterprise customers and maximise value from digital experiences and content investments. You will advise senior stakeholders on adoption, digital maturity, customer experience and business value, acting as a trusted advisor and advocate for customer success.

Based in Australia, this role supports hybrid work arrangements and is positioned to drive measurable outcomes across cross-functional teams

Qualifications

• 5+ years’ experience in Digital Experience, Content Management, Digital Transformation or related fields.
• 2+ years’ experience with client’s experienced products.
• Knowledge of Content Supply Chain, AI and Agent capabilities.
• Strong consulting, advisory and stakeholder management skills.
• Ability to translate technology into business value, ROI and customer outcomes.

Responsibilities

• Partner with enterprise customers to optimise Experience Manager solutions, adoption and strategy.
• Advise & consult on digital experience, content and customer journey strategies.
• Translate technology into measurable customer and business value.
• Lead customer workshops, success planning and advisory engagements.
• Share best practices and innovative solutions, including AI and emerging Agent capabilities.
• Analyse customer data to identify trends, opportunities and areas for improvement.
• Collaborate with Sales, Consulting, Engineering, Project Management and Support teams.

Skills

Digital marketing

Customer success

Stakeholder management

Consulting skills

Communication

Relationship building

Data analysis

Education

Bachelor’s/Master’s degree

Tools

AI capabilities

Job description

Our client is a global leader in SaaS and AI, helping organisations create, manage and deliver digital experiences and content across websites and channels. We’re seeking a Solutions Customer Success Manager to partner with enterprise customers and maximise the value of their digital and marketing technology investments. This is an opportunity for someone who combines technology expertise with strong customer and consulting skills, advising senior stakeholders on adoption, digital maturity, customer experience and business value. You’ll be a trusted advisor and advocate for customer success, using your digital experience expertise to build strong relationships and deliver measurable outcomes.

Primary Responsibilities

• Partner with enterprise customers to optimise Experience Manager solutions, adoption and strategy
• Advise & Consult on digital experience, content and customer journey strategies
• Translate technology into measurable customer and business value
• Lead customer workshops, success planning and advisory engagements
• Share best practices and innovative solutions, including AI and emerging Agent capabilities
• Analyse customer data to identify trends, opportunities and areas for improvement
• Collaborate with Sales, Consulting, Engineering, Project Management and Support teams

We are looking for

• Someone with strong marketing digital expertise and a genuine passion for customer success. 5+ years’ experience in Digital Experience, Content Management, Digital Transformation or related fields 2+ years’ experience with client’s experienced products Knowledge of Content Supply Chain, AI and Agent capabilities Strong consulting, advisory and stakeholder management skills Ability to translate technology into business value, ROI and customer outcomes Excellent communication and relationship-building skills Proactive, organised and customer-focused, with the ability to manage multiple priorities Bachelor’s/Master’s degree or equivalent experience

Benefits/Offering Initially 12 month FTC $160 – $215K + super Hybrid & Best Culture and Supportive Management.

Work with market leading Digital Experience Brand

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.