Customer Success & Orders Specialist Hybrid Perth

Sea to Summit Global; Western Australia; Hybrid; AUD 55,000 - 78,000; Full time

Benefits offered by this job

Discounts & Gear allowance

Volunteering Day Off

Continuous learning and development

Employee Assistance Program

Competitive salary package

Paid 16 weeks parental leave

Job summary

An outdoor equipment company is hiring a Customer Support Officer in Perth, WA. The role involves providing exceptional customer service for both B2B and B2C clients, overseeing orders and inquiries, and utilizing problem-solving skills to enhance customer satisfaction. Ideal candidates will have strong communication abilities and 3-4 years of relevant customer service experience. The position offers a hybrid work environment and various employee benefits.

Qualifications

• At least 3-4 years of experience in inbound/outbound customer service.
• Strong ability to build positive relationships.
• Ability to operate in a high-paced environment.

Responsibilities

• Provide exceptional customer service for all inquiries.
• Oversee domestic B2B and B2C orders from receipt to dispatch.
• Respond to warranty inquiries in a timely manner.

Skills

Inbound/outbound customer service experience

Written and verbal communication skills

Relationship building

Problem-solving skills

Time management

Organizational skills

Microsoft Office Suite proficiency

Influencing skills

Negotiation skills

Job description

An outdoor equipment company is hiring a Customer Support Officer in Perth, WA. The role involves providing exceptional customer service for both B2B and B2C clients, overseeing orders and inquiries, and utilizing problem-solving skills to enhance customer satisfaction. Ideal candidates will have strong communication abilities and 3-4 years of relevant customer service experience. The position offers a hybrid work environment and various employee benefits.