Customer Success & Order Coordinator

Tassal Group

Australia

On-site

AUD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Health & wellbeing initiatives

Exclusive employee rewards through Max

Discounts on Tassal seafood

Career development opportunities

Helly Hansen product discounts

Job summary

Tassal Group in Australia is seeking two customer-focused Customer Service Officers to join our team, delivering exceptional service to a growing customer base. You will be the first point of contact for a portfolio of customers, processing orders accurately and providing practical solutions that enhance the customer experience.

These fast-paced roles blend customer service, administration and order processing.

Qualifications

Prior experience in customer service or related roles.
Strong communication and relationship-building skills with a customer-first approach.
Excellent organisational skills and attention to detail.

Responsibilities

Handle customer inquiries via phone and email, providing timely and professional support.
Process customer orders and invoices accurately and efficiently.
Build and maintain strong relationships with an existing portfolio of customers.
Support sales initiatives and identify opportunities to add value for customers.
Coordinate with logistics and operations teams to ensure timely order fulfilment and delivery.
Resolve customer issues and provide practical, customer-focused solutions.
Work collaboratively with stakeholders across the business to achieve positive outcomes.
Contribute ideas and continuous improvement initiatives to enhance customer experience and team efficiency.