Sales Admin & Customer Care Officer (Casual)

TCL Electronics; Melbourne; On-site; AUD 34,000 - 44,000; Full time

Job summary

TCL Electronics Australia is seeking a motivated Sales Administration / Customer Service Officer on a casual basis. You will support the Sales team with order processing, customer enquiries and general sales administration in a fast-paced environment.

Ideal candidates have at least one year of related experience, strong communication, attention to detail and a proactive approach. Join a dynamic team and contribute to delivering outstanding service while maintaining accurate records and timely

Qualifications

• At least one year's experience in sales administration, customer service, order processing or a similar role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a high level of accuracy.
• Good problem-solving and a practical, solutions-focused approach.
• Ability to multitask, prioritise workloads and meet deadlines.
• A proactive, reliable and flexible approach to work.
• Ability to work effectively in a fast-paced environment.
• Strong teamwork skills and confidence in dealing with customers and internal stakeholders.
• A positive attitude and strong work ethic.

Responsibilities

• Provide excellent customer service, including assisting with consignment and delivery tracking.
• Process customer orders and complete daily sales administration accurately and efficiently.
• Respond to customer enquiries and resolve issues in collaboration with internal teams.
• Proactively manage backorders and follow up on outstanding invoices.
• Monitor open orders and make adjustments as required.
• Support the Sales team in achieving sales targets.
• Prepare and distribute daily, weekly and monthly reports.
• Maintain accurate customer records and order information.
• Assist with general administration and other ad hoc tasks as required.

Skills

Sales administration

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Problem-solving

Proactive attitude

Job description

TCL Electronics Australia is seeking a motivated Sales Administration / Customer Service Officer on a casual basis. You will support the Sales team with order processing, customer enquiries and general sales administration in a fast-paced environment.

Ideal candidates have at least one year of related experience, strong communication, attention to detail and a proactive approach. Join a dynamic team and contribute to delivering outstanding service while maintaining accurate records and timely