Customer Service Officer

Sabco Australia; Melbourne; Vor Ort; AUD 45.000 - 65.000; Vollzeit

Zusammenfassung

Sabco Australia is seeking a Customer Service Officer to be the first point of contact for customers and to deliver a high-touch service experience. You will manage inquiries, process orders and liaise with internal departments to ensure a smooth customer journey.

The role requires accuracy, organisation, initiative and adaptability as you handle orders, credits and invoices while building positive relationships with retailers and distributors. Only successful applicants will be contacted.

Qualifikationen

• Experience in customer service or call center roles preferred.
• Strong written and spoken communication skills.
• Ability to accurately process orders and invoices.

Aufgaben

• Respond to customer queries in a timely and professional manner.
• Review and process customer orders, credits and invoices accurately.
• Perform general administrative tasks to support the customer service function.
• Liaise with freight forwarders and internal teams to ensure on-time delivery.
• Investigate and follow up on delayed, missing, damaged or short-delivered stock.

Kenntnisse

Attention to detail

Well organised

Accountable

Initiative

Jobbeschreibung

Sabco is a house of cleaning brands established in 1892. We strive to develop and sell only quality products to build excellent relationships with our retailers and distribution partners. Our business continues to rapidly grow, and we need to strengthen our team.

Our business is based on entrepreneurship and a can-do attitude. We pride ourselves on being at the forefront of innovative cleaning products in Australia and work hard to make Sabco the first choice for quality cleaning solutions.

About the role

As a Customer Service Officer, you are the first point of contact for our customers and play an important role in ensuring a positive experience with our brand. You will deliver a 6-Star Customer Service experience by providing professional, efficient and proactive support to our customers, anticipating their needs, building positive relationships and consistently striving to exceed expectations.

The role involves managing customer enquiries, processing orders accurately and efficiently, resolving issues and working collaboratively with internal departments to ensure a high standard of customer service.

Key responsibilities include:

• Responding to customer queries
• Reviewing and processing orders, credits, invoices
• General administration
• Liaising with freight forwarders
• Investigating and following up on delayed, missing damaged or short delivered stock

Key skills and attributes:

• High level of accuracy and attention to detail
• Well organised
• Accountable and takes initiative
• Adaptable

Please note: Only successful applicants will be contacted.