Customer Success Manager - OT/IoT Security | Flexible Time-Off

Nozomi Networks Inc.; Australia; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Work-Life Balance

Unparalleled Flexible Time-Off

Job summary

Nozomi Networks is seeking a Customer Success Manager in Australia to engage with Critical Accounts and drive adoption, value realization, and high customer satisfaction. You will be the primary contact, understand success criteria, and grow into a trusted advocate through proactive engagement and issue resolution.

You will own the customer lifecycle, coordinate across departments, and help shape product feedback.

Qualifications

• 2+ years of proven experience in a customer success position supporting a technical product.
• Demonstrable experience onboarding customers, driving adoption and achieving business outcomes.
• Deep understanding of customer concerns and ability to troubleshoot.

Responsibilities

• Develop and manage customer portfolio.
• Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to all customers.
• Drive revenue growth by demonstrating successful achievement of customer-guided value measures.
• Minimize customer churn through customer success plans and lifecycle management.
• Resolve customer requests and concerns ensuring improvements to customer experience.
• Improve customer experience through data and trend analysis and relevant reporting.

Skills

Customer success

Account management

Technical demos

Executive communication

Problem solving

Job description

Nozomi Networks is seeking a Customer Success Manager in Australia to engage with Critical Accounts and drive adoption, value realization, and high customer satisfaction. You will be the primary contact, understand success criteria, and grow into a trusted advocate through proactive engagement and issue resolution.

You will own the customer lifecycle, coordinate across departments, and help shape product feedback.