Onboarding Success Manager — Cybersecurity SaaS

Palo Alto Networks, Inc.

Sydney

On-site

AUD 90,000 - 130,000

Full time

8 days ago

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Job summary

Palo Alto Networks, Inc. is hiring an Onboarding Customer Success Manager for the ANZ region.

You will own the onboarding journey across a diverse portfolio, defining measurable success criteria and coordinating cross-functional teams to accelerate time-to-value for customers starting their cybersecurity journey. You'll partner with Sales, Professional Services, Support, and Renewals to ensure a seamless experience, translate customer objectives into milestones, and drive adoption while building

Qualifications

4+ years of experience in Customer Success, Onboarding, or related roles.
Strong project management skills and a proactive problem-solving mindset.
Ability to manage multiple onboarding engagements simultaneously.
Technical aptitude with the ability to explain complex software.
Familiarity with cybersecurity concepts and cloud platforms is a plus.
Experience using CS platforms such as Salesforce, Gainsight, ChurnZero, or HubSpot.
Willingness and ability to travel as needed.

Responsibilities

Own the Onboarding Journey: lead customers through milestone-driven onboarding and explain the value of the Idira solution.
Cross-Functional Collaboration: partner with Sales, Professional Services, Support, and Renewals to ensure a coordinated experience.
Customer Goal Alignment: translate business objectives into actionable onboarding milestones.
Identify customer champions and admins critical to onboarding success.
Establish an escalation framework and address blockers early.
Monitor progress with regular reviews and drive timely value realization.