IoT Customer Success & Solutions Manager

Myriota; Adelaide; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Birthday leave

Comprehensive health coverage

Job summary

Myriota in Australia is seeking a Customer Success leader to coach and empower a team of Field Application Engineers, driving commercial growth and technical delivery. You will connect enterprise sales, customer success, and product engineering to guide pre-sales discovery, PoC conversions, and seamless post-sales onboarding.

With 5+ years in IoT/telecom, you will translate complex architectures into business value, shorten sales cycles, and shape self-service tools and API docs to accelerate

Qualifications

• 5+ years in Customer Success, Field Application, Solutions Architecture, or Pre-Sales Leadership in IoT/telecom/tech.
• Proven track record coaching direct technical reports across pre-sales and post-sales lifecycles.
• Strong commercial background partnering with sales to guide solution design and grow revenue.
• Excellent leadership and communication translating tech architectures to business value.

Responsibilities

• Lead, mentor, and inspire a technical team, balancing pre-sales enablement with post-sales delivery workloads.
• Partner with sales leadership to direct technical discovery, PoC strategies, and enterprise solution design to shorten sales cycles.
• Oversee the post-sales technical onboarding journey, proactively resolving integration blockers to maximize account health and retention.
• Build and drive the strategic roadmap for customer-facing self-service tools, integration guides, and API documentation to empower rapid client deployment.
• Synthesise field feedback and customer deployment data into strategic inputs for Product and R&D teams to eliminate friction points.

Skills

Customer Success

Field Application

Solutions Architecture

Pre-Sales Leadership

Sales collaboration

Education

Engineering, CS, Tech, or Business degree

Job description

Myriota in Australia is seeking a Customer Success leader to coach and empower a team of Field Application Engineers, driving commercial growth and technical delivery. You will connect enterprise sales, customer success, and product engineering to guide pre-sales discovery, PoC conversions, and seamless post-sales onboarding.

With 5+ years in IoT/telecom, you will translate complex architectures into business value, shorten sales cycles, and shape self-service tools and API docs to accelerate