IoT Customer Success Leader: Pre/Post-Sales

Myriota; Adelaide; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Mental health support

Paid parental leave

Birthday leave

Comprehensive health coverage

Job summary

Myriota in Adelaide is seeking a senior Customer Success/Field Application leadership role to guide a technical team across pre-sales and post-sales engagements. You will collaborate with sales, engineering, and product to architect solutions and accelerate PoCs for enterprise clients.

Focus on onboarding, integration, and customer success metrics to maximise account health, retention, and revenue growth while driving API documentation and self-service tools.

Qualifications

• 5+ years of experience in Customer Success, Field Application, Solutions Architecture, or Pre-Sales Leadership within IoT, telecommunications, or technology.

Responsibilities

• Lead, mentor, and inspire a technical team, balancing pre-sales enablement with post-sales delivery workloads.
• Partner with sales leadership to direct technical discovery, PoC strategies, and enterprise solution design to shorten sales cycles.
• Oversee the post-sales technical onboarding journey, proactively resolving integration blockers to maximize account health and retention.
• Build and drive the strategic roadmap for customer-facing self-service tools, integration guides, and API documentation to empower rapid client deployment.
• Synthesise field feedback and customer deployment data into strategic inputs for Product and R&D teams to eliminate friction points.
• Champion a collaborative, customer-first execution culture, stepping in to support high-stakes executive customer alignments when needed.

Skills

IoT

Pre-Sales Leadership

Customer Success

Leadership

Communication

Education

Engineering/CS/Tech/Business degree

Tools

CRM systems

Solution design

Job description

Myriota in Adelaide is seeking a senior Customer Success/Field Application leadership role to guide a technical team across pre-sales and post-sales engagements. You will collaborate with sales, engineering, and product to architect solutions and accelerate PoCs for enterprise clients.

Focus on onboarding, integration, and customer success metrics to maximise account health, retention, and revenue growth while driving API documentation and self-service tools.