Customer Success Manager — SaaS Growth & Renewals

Objective Corporation; Sydney; In loco; AUD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Objective Corporation in Sydney, Australia, seeks a Customer Success Manager to join Objective Connect. This on-site, full-time role focuses on building strong customer relationships, driving adoption, and renewing value across the customer base.

You’ll work directly with customers, understand their needs, and help them realize the value of Objective Connect in a SaaS, cloud-based environment. The position emphasizes collaboration with Sales, Product, and Engineering to deliver great outcomes.

Competenze

• Experience building genuine customer relationships and understanding retention, renewals, growth or customer value.
• Comfort talking to users and stakeholders to uncover needs and drive value.
• Strong communication skills and ability to influence across levels.

Mansioni

• Build genuine relationships with customers and be the go-to person throughout their journey with Objective Connect.
• Understand user workflows and identify how they can get more from the product.
• Drive product usage and uncover future needs through reviews and engagement activities.
• Lead customer reviews, conversations and renewal opportunities with Sales for growth.
• Monitor customer health and proactively spot risks and areas to improve the experience.
• Collaborate with Sales to identify opportunities for growth with new users and use cases.
• Convey customer feedback to Product and Engineering.

Conoscenze

Relationship building

SaaS knowledge

Communication

Negotiation

Cross-functional

Descrizione del lavoro

Objective Corporation in Sydney, Australia, seeks a Customer Success Manager to join Objective Connect. This on-site, full-time role focuses on building strong customer relationships, driving adoption, and renewing value across the customer base.

You’ll work directly with customers, understand their needs, and help them realize the value of Objective Connect in a SaaS, cloud-based environment. The position emphasizes collaboration with Sales, Product, and Engineering to deliver great outcomes.