Customer Success Manager

NinjaOne, LLC; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Free in-office lunches

Career growth opportunities

Competitive compensation

Training platform access

Job summary

NinjaOne is seeking a Customer Success Manager in Sydney, Australia, to own a portfolio of accounts and drive adoption of NinjaOne’s IT solutions. You will be the primary contact, advising on product value, managing renewals, and presenting cross-sell options to maximize customer outcomes.

You’ll collaborate with internal teams, document activities in Salesforce, and maintain high satisfaction while hitting renewal and growth targets.

Qualifications

• Bachelor’s degree preferred.
• Exceptional communication and consultative skills.
• Proven track record in achieving sales targets.
• Knowledge of IT systems is a plus.

Responsibilities

• Grow your book of business within your portfolio of existing accounts.
• Proactively engage and reach out to your accounts on a regular basis.
• Act as the single point of contact for those accounts, identifying and developing cross-sell opportunities.
• Communicate with customers and respond to requirements quickly and efficiently.
• Analyse customer needs to present solutions that meet requirements.
• Nurture and maintain relationships to ensure satisfaction and growth.

Skills

Relationship building

Account management

Communication skills

Negotiation

Sales forecasting

Education

Bachelor’s degree

Tools

Salesforce

Job description

About the Role

As a Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.

As a CSM, you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognise the benefits of NinjaOne’s Solutions while growing and maximising profit for the company.

Location - Sydney, NSW (North Sydney) - Hybrid, in office on Monday, Wednesday, and Friday plus additional days as required

What You’ll be Doing

• You will be responsible for growing your individual book of business within your portfolio of existing accounts
• Proactively engage and reach out to your accounts on a regular basis
• As the “single point of contact” for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
• Communicate with customers and react to client requirements quickly and efficiently
• Analyse and understand the customer needs to present a solution that meets the customer requirements
• Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
• Research and document relevant contact information for existing leads in Salesforce
• Utilise Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
• Maintain knowledge of market conditions and competitive activities
• Other duties as needed

About You

• You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
• As customer advocate and product expert you excel at influencing and inspiring customers
• Polished verbal and written communication skills
• Resilient and calm, you can guide customers through issues and escalations
• You have a proven track record in achieving and maintaining sales targets
• You have knowledge in IT systems or have worked closely with IT stakeholders.
• Bachelor’s degree (preferred)
• As an experienced Account Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

About Us

NinjaOne unifies IT to simplify work for more than 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organisations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

• We are a collaborative, kind, and curious community
• We prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the week
• We reward your work with opportunity for growth and advancement
• Grow personally and together with one of the fastest growing companies globally
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with an amazing international workforce

Additional Information

Applicants must hold valid working rights in Australia at the time of application. We are unable to provide visa sponsorship for this role.

We are an equal opportunity employer in accordance with Australia's Fair Work Act 2009 and the Australian Human Rights Commission Act 1986 (including the Age Discrimination Act 2004, Disability Discrimination Act 1992, Racial Discrimination Act 1975, and Sex Discrimination Act 1984). All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background. We are committed to fostering an inclusive and respectful workplace for all employees.