Customer Success Manager: Growth & Strategic Accounts

FUJIFILM Business Innovation Australia; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Educational Assistance

Career development opportunities

Fitness Passport gym discounts

Employee discounts and recognition

Income protection and life insurance

Salary packaging and novated leasing

Diversity networks

Job summary

FUJIFILM Business Innovation Australia is seeking a Customer Success Manager to join the Strategic Sales team in Brisbane. You will be the day-to-day contact for customers, handling enquiries, orders and account changes while supporting Account Directors to drive strategic engagement and revenue growth.

The role focuses on identifying customer needs, uncovering opportunities for additional solutions and contributing to a robust sales pipeline.

Qualifications

• Experience in a managed services, service delivery or sales support role within a technology or B2B environment.
• Proven ability to accurately manage customer orders, account changes and enquiries.
• Confidence identifying customer needs and discussing potential solutions.
• Strong organisational skills with attention to detail and ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Proficient with CRM systems, Microsoft Office and sales reporting tools.

Responsibilities

• Manage day-to-day contact for customers, including enquiries, orders, deliveries and account changes.
• Identify customer needs, research accounts and qualify opportunities to build the sales pipeline.
• Partner with Strategic Account Directors and internal teams to deliver a high-quality customer experience and resolve issues promptly.
• Maintain accurate customer, sales and contract information.
• Support reporting, order accuracy and administrative requirements for the sales team.

Skills

CRM proficiency

Communication skills

Organisation skills

Sales reporting

Tools

CRM software

Microsoft Office

Sales reporting tools

Job description

FUJIFILM Business Innovation Australia is seeking a Customer Success Manager to join the Strategic Sales team in Brisbane. You will be the day-to-day contact for customers, handling enquiries, orders and account changes while supporting Account Directors to drive strategic engagement and revenue growth.

The role focuses on identifying customer needs, uncovering opportunities for additional solutions and contributing to a robust sales pipeline.