Strategic Customer Success Manager - Growth & Solutions

FUJIFILM Business Innovation; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

In-house training and development

Educational Assistance policy

Discounted gym access (FitnessPassport

Employee discounts, rewards and recogn

Job summary

FUJIFILM Business Innovation Australia is recruiting a permanent full-time Customer Success Manager in Brisbane to manage day-to-day customer interactions and support our Strategic Account Directors. You’ll handle enquiries, orders and account changes, while identifying opportunities to grow the sales pipeline and drive customer satisfaction.

This role offers exposure to strategic accounts, a pathway toward Account Manager opportunities, and collaboration across internal teams to deliver a

Qualifications

• Experience in a managed services or sales support role in tech/B2B.
• Ability to manage customer orders and enquiries accurately.
• Strong communication, organisation and prioritisation.
• Proficiency with CRM systems and MS Office.

Responsibilities

• Manage day-to-day customer contact, enquiries and orders.
• Identify customer needs and qualify opportunities to grow the pipeline.
• Support Strategic Account Directors and internal teams for a high-quality experience.
• Maintain accurate customer, sales and contract information.

Skills

Managed services experience

Customer orders management

Needs identification

Organisation & priorities

Communication skills

CRM & reporting tools

Tools

CRM systems

Microsoft Office

Sales reporting tools

Job description

FUJIFILM Business Innovation Australia is recruiting a permanent full-time Customer Success Manager in Brisbane to manage day-to-day customer interactions and support our Strategic Account Directors. You’ll handle enquiries, orders and account changes, while identifying opportunities to grow the sales pipeline and drive customer satisfaction.

This role offers exposure to strategic accounts, a pathway toward Account Manager opportunities, and collaboration across internal teams to deliver a