Customer Success Consultant — Consultative Sales

Rentokil Initial Group; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly commission

Ongoing training

Career development

Supportive team culture

Job summary

Rentokil Initial is seeking a Customer Service Consultant in Sydney to deliver outstanding service across phone, email and digital channels. You will become the trusted first contact for customers, resolve inquiries efficiently, and coordinate bookings while collaborating with Sales and Operations teams.

You will identify customer needs, suggest value-added services, and pursue internal sales targets through consultative conversations, earning monthly commissions in a supportive, career‑driven

Qualifications

• Experience in customer service, hospitality, retail, contact centres or sales preferred but overall attitude is everything!
• Excellent communication and problem solving skills are essential
• Thrives in a fast paced environment and is organised and adaptable

Responsibilities

• Deliver exceptional customer service across phone, email and digital channels
• Build trusted relationships and become the first point of contact for our customers
• Resolve customer enquiries efficiently and professionally
• Coordinate bookings and work closely with our Sales and Operations teams
• Identify customer needs and recommend additional services that add value
• Achieve internal sales targets through consultative conversations and earn commission

Skills

Customer service

Communication

Problem solving

Relationship building

Multitasking

Job description

Rentokil Initial is seeking a Customer Service Consultant in Sydney to deliver outstanding service across phone, email and digital channels. You will become the trusted first contact for customers, resolve inquiries efficiently, and coordinate bookings while collaborating with Sales and Operations teams.

You will identify customer needs, suggest value-added services, and pursue internal sales targets through consultative conversations, earning monthly commissions in a supportive, career‑driven