B2B Retention & Growth Consultant

Rentokil Initial; Melbourne; Presencial; AUD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Onsite Parking

Commissions potential

Comprehensive induction and training

Employee assistance program

Ongoing learning and development

Career progression

Resumo da oferta

Rentokil Initial in Melbourne invites applications for a Permanent Full-time Customer Service Consultant based in our Port Melbourne Office. You will be the strategic anchor for our business customer portfolio, working in a phone-based role to deepen client relationships, drive retention and promote growth through focused inbound and outbound engagement.

Reporting to the Customer Service Manager, you will collaborate with Sales and Operations, meet deadlines and KPIs daily, and bring strong

Qualificações

• Minimum 1 year experience in Sales, Account Management, or Customer Service.
• Highly developed negotiation skills to ensure contractual obligations are met.
• Demonstrated skills in B2B sales development.
• Highly effective time management skills.
• Proficient computer and basic system skills.
• Ability to work calmly under pressure while multi-tasking.
• Proven problem-solving skills.
• Ability to work in a team environment to support colleagues.
• Professional, reliable, and punctual.
• Meeting Deadlines and KPIs' on a daily/monthly basis.
• High attention to detail and outstanding verbal and written communication skills.
• Working from office Monday to Friday.

Responsabilidades

• Forecast and track retention metrics.
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Management of customer escalations.
• Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame.
• Maintain accurate records of all retention activities.
• Actively identify new business opportunities and communicate to the internal teams.
• Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.
• Provide a response and resolution to all customer queries within defined timeframes.

Conhecimentos

Negotiation skills

B2B sales

Time management

Computer skills

Problem solving

Team player

Punctuality

Attention to detail

Communication skills

Deadline orientation

Descrição da oferta de emprego

Rentokil Initial in Melbourne invites applications for a Permanent Full-time Customer Service Consultant based in our Port Melbourne Office. You will be the strategic anchor for our business customer portfolio, working in a phone-based role to deepen client relationships, drive retention and promote growth through focused inbound and outbound engagement.

Reporting to the Customer Service Manager, you will collaborate with Sales and Operations, meet deadlines and KPIs daily, and bring strong