Customer Service Consultant

Rentokil Initial Group; Darwin; On-site; AUD 55,000 - 75,000; Full time

Job summary

Rentokil Initial Group in Darwin is seeking a Customer Service Consultant on a permanent full-time basis. In this role you will join the Customer Service team, reporting to the Customer Service Manager, providing phone and email support, handling sales conversations and customer care for local clients.

You will manage inbound inquiries, proactively reach out to existing customers to promote services, schedule residential appointments, and maintain accurate records while meeting performance

Qualifications

• Experience in phone-based customer service or call centres.
• Proven ability to convert inquiries into sales.
• Proficient with CRM systems and email programs.
• Clear verbal and written communication.
• Able to multitask and stay calm under pressure.
• Strong problem-solving skills.
• Desire to deliver a 'wow' customer experience.
• Team-oriented and reliable.

Responsibilities

• Handle inbound calls and emails from customers.
• Proactively call existing customers to promote products.
• Resolve customer queries quickly and accurately.
• Schedule appointments for residential customers.
• Convert inquiries into sales opportunities.
• Maintain accurate customer data and records.
• Meet internal sales targets and collaborate with colleagues.
• Ensure compliance in data entry and systems.

Skills

Phone support

Sales conversion

Communication skills

Multi-tasking

Problem solving

Team player

Punctuality

Tools

CRM systems

Email clients

Job description

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full-time basis in our Darwin office.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email enquiries from customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming enquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements:

• Experience working in phone-based customer service or call centre environments
• Demonstrated experience in phone sales and converting inquiries into sales
• Capable of working with multiple database systems and email programs
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems

About us

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customer