Customer Success Advocate — Hybrid, Training & Growth

Liquid Learning; Sydney; Hybrid; AUD 55.000 - 65.000; Vollzeit

Benefits dieser Stelle

On-the-job training

Professional development

Mentoring

Hybrid work

Friendly team

Office dog Pepper

Zusammenfassung

Liquid Learning in Sydney seeks an experienced, vibrant Customer Service Representative who thrives on delivering 5 star service. You will be the primary contact for customers and play a key role in ensuring successful events with superb support.

The role offers thorough on-the-job training, a hybrid working environment, and clear opportunities to progress. You will upsell, handle enquiries, and collaborate with a friendly team to elevate client experiences.

Qualifikationen

• Experience in client success or customer service preferred.
• Strong communicator with attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Willingness to learn and contribute to a larger team.

Aufgaben

• Be the point of contact for customers and build strong relationships.
• Handle all customer service enquiries and delegate administration.
• Upsell products to meet customer needs.
• Deliver exceptional customer service before, during and after events.
• Act as escalation point for complaints and provide suitable solutions.
• Understand customer needs and requirements.
• Assist the Finance team with accounts payable.

Kenntnisse

Customer service experience

Client success

Communication

Time management

Attention to detail

Teamwork

Jobbeschreibung

Liquid Learning in Sydney seeks an experienced, vibrant Customer Service Representative who thrives on delivering 5 star service. You will be the primary contact for customers and play a key role in ensuring successful events with superb support.

The role offers thorough on-the-job training, a hybrid working environment, and clear opportunities to progress. You will upsell, handle enquiries, and collaborate with a friendly team to elevate client experiences.