Customer Service Representative

Liquid Learning; Sydney; Ibrido; AUD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-the-job training

Professional development

Mentoring

Hybrid work

Friendly team

Office dog Pepper

Descrizione del lavoro

Liquid Learning in Sydney seeks an experienced, vibrant Customer Service Representative who thrives on delivering 5 star service. You will be the primary contact for customers and play a key role in ensuring successful events with superb support.

The role offers thorough on-the-job training, a hybrid working environment, and clear opportunities to progress. You will upsell, handle enquiries, and collaborate with a friendly team to elevate client experiences.

Competenze

• Experience in client success or customer service preferred.
• Strong communicator with attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Willingness to learn and contribute to a larger team.

Mansioni

• Be the point of contact for customers and build strong relationships.
• Handle all customer service enquiries and delegate administration.
• Upsell products to meet customer needs.
• Deliver exceptional customer service before, during and after events.
• Act as escalation point for complaints and provide suitable solutions.
• Understand customer needs and requirements.
• Assist the Finance team with accounts payable.

Conoscenze

Customer service experience

Client success

Communication

Time management

Attention to detail

Teamwork

Descrizione del lavoro

• A strong focus on professional development and training
• Opportunities to progress and further your career

• A strong focus on professional development and training
• Opportunities to progress and further your career

Liquid Learning empower the leaders of today and create the leaders of tomorrow through world class development conferences and training. Our events are designed to inspire and empower, deliver premium skills training and create opportunities for professionals, technical specialists and leaders to build powerful connections that will elevate their careers.

If you are an experienced, vibrant and outgoing Customer Service Representative who loves providing 5 star customer service, then this role is for you!

The role:

• Being the point of contact for our customers and building strong relationships with our customers
• Responsible for all customer service enquiries and delegate administration
• Upselling our products to suit the needs of our customers
• Delivering exceptional customer service pre, during and post event
• Being a point of escalation for customer complaints and offering solutions that suit their needs
• Understanding customer needs and requirements
• Assisting the Finance team with accounts payable

About you:

• Experience working in client success or customer service is preferred
• You are eager to learn, have a good attitude and want to be a part of something bigger and care about what you do
• You are detail oriented and a strong communicator that works well both individually and in a team
• You are determined and motivated, and thrive in a dynamic, fast-paced environment
• Non-negotiables are that you are highly organised, have good time management and are deadline driven.

What's on offer:

• Thorough on-the-job training to set you up for success
• Access to world class training for your own professional development
• Regular 1:1s, mentoring and a personalised professional development plan
• Hybrid working environment and flexible hours (After the training period)
• A vibrant, fun and friendly team to collaborate with
• Central CBD office with a ping pong table and breakfast and coffee all provided
• Monthly social catch-ups, celebrations of hard work, and a collaborative and supportive team
• An office dog called Pepper!

We live and breathe our values and care about empowering our customers and our own people to be better both personally and professionally.

• We work (and play) hard.
• We give a sh*t!
• We learn.
• We innovate.
• We are friends, family, whānau.

Liquid Learning is an equal opportunity employer who celebrates and welcomes diversity and is committed to creating an inclusive environment. There is always more that we can be doing to encourage this and we believe that in order for us to create events and workshops that represent the diverse workforce, we should have a team where everyone is able to be authentically and unapologetically themselves.