Customer Experience Associate - Hybrid + Training & Growth

C&W Services (S); Melbourne; Hybrid; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Full training provided

Career development opportunities

Job summary

Cushman & Wakefield in Melbourne is seeking a Customer Experience Consultant to join our team. This entry-level role includes full training, ongoing development, and a clear path for career progression within a dynamic, values-driven organisation.

You will be the first point of contact for clients, handling calls and emails with empathy and professionalism, while delivering outstanding service and helping improve internal processes in a hybrid, permanent full-time position.

Qualifications

• Australian citizenship required.
• Entry-level role with full training and ongoing development.
• Experience in call centre or customer service is a plus but not essential.
• Proficient in computer literacy and keyboard skills.

Responsibilities

• Be the first point of contact for incoming calls and emails (60-70 interactions daily).
• Log client requests accurately into systems.
• Resolve queries efficiently and professionally.

Skills

People skills

Communication

Multitasking

Detail oriented

Team player

Problem solving

Tools

Computer literacy

Job description

Cushman & Wakefield in Melbourne is seeking a Customer Experience Consultant to join our team. This entry-level role includes full training, ongoing development, and a clear path for career progression within a dynamic, values-driven organisation.

You will be the first point of contact for clients, handling calls and emails with empathy and professionalism, while delivering outstanding service and helping improve internal processes in a hybrid, permanent full-time position.