Customer Solutions Coordinator — Modern Office & Balance

EQ Pathology Pty.; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

South Melbourne location

Modern office

Mac setup

Genuine work-life balance

Team support

Job summary

EQ Pathology Pty. in South Melbourne is hiring a Customer Solutions Coordinator to coordinate medical assessments and pathology testing for insurance applications. You’ll speak with clinics and doctors daily, arrange appointments, chase reports, and keep precise Salesforce records so every case stays transparent.

You’ll join a team that values initiative, collaboration and work-life balance in a modern Mac-based office in South Melbourne.

Qualifications

• Minimum 2+ years in admin or customer service.
• Strong phone skills and regular caller interactions.
• Typing speed 45 wpm minimum.
• Confident on a Mac and computer-savvy.
• Proactive follow-up without reminders.

Responsibilities

• Handle calls and emails with clients, GP clinics, pathology labs and medical practices.
• Arrange appointments and chase reports to ensure completion.
• Maintain detailed Salesforce records so cases are easily trackable.
• Troubleshoot and unstick issues when processes stall.

Skills

Admin experience

Customer service

Phone skills

Typing 45 wpm

Mac proficient

Follow-up mindset

Tools

Salesforce

Job description

EQ Pathology Pty. in South Melbourne is hiring a Customer Solutions Coordinator to coordinate medical assessments and pathology testing for insurance applications. You’ll speak with clinics and doctors daily, arrange appointments, chase reports, and keep precise Salesforce records so every case stays transparent.

You’ll join a team that values initiative, collaboration and work-life balance in a modern Mac-based office in South Melbourne.