Medical Receptionist/Accounts Clerk

Capital Pathology; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Capital Pathology Pty Ltd in Canberra is seeking a full-time Accounts and Front Reception Officer to support billing, payments and patient communications. The role requires a well-organised, detail-focused individual with strong communication skills.

Duties include greeting visitors, handling inbound calls from patients, responding to billing queries, receipting payments and submitting claims to Medicare, DVA and private funds.

Qualifications

• Experience in customer service and basic accounts handling.
• Strong attention to detail and time management.
• Excellent communication skills (verbal and written).
• Eligibility to work in Australia (citizenship/permanent resident/New Zealand citizen or visa).

Responsibilities

• Greet visitors to the laboratory.
• Handle inbound calls from patients.
• Respond to patient billing queries.
• Receipt and allocation of payments.
• Submit claims to Medicare, DVA and Private Health Funds.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Time management

Problem solving

Tools

MS Office suite

Billing software

Job description

Capital Pathology is a quality driven pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Our main laboratory is based in Deakin, Canberra and we can provide employees with the opportunity to become part of an Australian wide medical testing laboratory network focused on leadership and expert advice. We provide services to medical practitioners, private hospitals and aged care facilities in both the ACT and regional surrounds (Southern Tablelands and South Coast NSW).

The Opportunity

A full time position (38 hours per week) has become available in our Accounts and Front Reception Department for an enthusiastic and self-motivated person with an interest in accounts and customer service. An organised person with good attention to detail, who can interact well with people, demonstrate high level verbal and written communication skills, and a passion for delivering quality outcomes for customers and the organisation would be ideal. Excellent communication skills are a must, as this role involves liaising with a variety of internal and external stakeholders.

Duties include:

• Greeting visitors to the laboratory
• Answering incoming phone calls from patients
• Responding to patient billing queries
• Receipting and allocation of payments
• Submitting claims to Medicare, DVA and Private Health Funds

Applicants should possess the following:

• A positive attitude
• Ability to be flexible and adaptable
• Well-developed critical thinking and problem solving skills
• Excellent attention to detail and time management skills
• You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work
• Stable, reputable organisation (part of Sonic Healthcare)
• Employee Rewards Program
• Length of Service Awards program
• Ongoing training and development
• Employee Assistance Program (EAP)
• Novated Leasing
• Study Leave for approved courses
• Free annual flu vaccination
• Fitness Passport Program
• Travel and Car Rental Discounts
• Charitable and social events

Salary negotiable depending on experience.