Customer Service Team Member - Paint

Bunnings; Newcastle; On-site; AUD 34,000 - 44,000; Full time

Job summary

Foundever is hiring a Customer Service Representative in Newcastle to join a team focused on delivering excellent customer service in banking. You will handle inbound calls, provide account information, and assist customers with card replacements and online banking issues.

Training runs on-site for four to seven weeks with full-time availability between 8:00 am and 8:00 pm NSW time. The role emphasizes accuracy, identification protocols, and customer problem solving without sales

Qualifications

• Customer service experience desirable
• Interest in banking/financial services
• Strong computer skills and ability to navigate multiple systems
• Resilience and professionalism in a fast-paced environment

Responsibilities

• Handle inbound calls for general banking inquiries, including providing account balances and updating personal information
• Assist with card replacement and resolving online banking issues
• Investigate transactions and disputes, including fraud inquiries and logging feedback

Skills

Customer service experience

Banking interest

Computer skills

Resilience

Job description

Foundever is a global leader in the customer experience (CX) industry. With 130,000 associates worldwide, we support 750+ of the world’s leading brands by delivering seamless customer experiences in the moments that matter.

At Foundever, our people are our greatest asset. Once you join our team, we invest in your growth with tailored programs, comprehensive training, and opportunities to help you achieve your goals.

About the role

As a Customer Service Representative, you’ll join a team of dedicated professionals passionate about delivering exceptional customer service. You’ll play a key role in ensuring customer satisfaction through effective problem-solving and communication.

About you

We’re looking for individuals with:

• Customer service experience (highly desirable)
• A genuine interest in banking or financial services
• Strong computer skills and the ability to navigate multiple systems
• Resilience and professionalism in a fast-paced environment

What you will do

• Handle inbound calls and assist with a variety of general banking inquiries, including:
  • Providing account balances
  • Replacing debit and credit cards
  • Updating personal information
  • Resolving issues with online banking
  • Investigating transactions and disputes
  • Managing fraud inquiries
  • Logging complaints and capturing feedback
• Provide accurate information and follow strict identification protocols

Note: This role does not involve sales or upselling.

Training period (on-site)

• Weeks 4-7 : On-the-job training, Monday–Friday. Full-time availability between 8:00 am–8:00 pm (NSW time) required

Flexible rosters

We offer different roster options to suit your lifestyle:

• Night shifts