Team Member - Coles Dalby - Checkouts

Ranchero; Dalby; Remote; AUD 42,000 - 54,000; Part time

Job summary

Ranchero is seeking a proactive Customer Service Representative to support processing financial documents from a remote location. You will handle inquiries, manage basic billing tasks, and maintain customer records with care. The role emphasizes accuracy, responsiveness, and collaboration with management to achieve targets.

You will be part of a small, dynamic team, working part-time casual hours with training provided and flexible scheduling to suit business needs.

Qualifications

• High school certificate or equivalent required.
• Ability to sit for long periods and maintain focus.
• Proficient typing and basic computer skills.
• Stable internet connection and reliable hardware.

Responsibilities

• Answer phone calls promptly and handle emails within 24 hours.
• Resolve complaints and customer problems professionally.
• Perform basic billing duties and process transactions over the phone.
• Provide shipment status updates and assist with packing/dispatch.
• Update customer databases with accurate contact and billing info.
• Meet weekly, monthly, and annual goals for call volume and satisfaction.
• Participate in interdepartmental meetings and report on issues.

Skills

Typing skills

Strong interpersonal skills

Good computer skills

Ability to sit for long periods

Reliable internet connection

Education

High school certificate or equivalent

Job description

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We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

Job Responsibilities

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

• High school certificate or equivalent
• Ability to comfortably sit for long periods of time
• Good Computer and Typing Skills
• Comfortable desk and good Internet connection
• Strong interpersonal skills

Preferred

• Ability to resolve conflict and de-escalate tense situations

Customer Service Processing Financial Documents – Remote

2000 Sydney Forrest Contact

Posted 1 day ago

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Job Description

nbound Customer Service & Processing Financial Documents

Part time casual employment processing financial applications on behalf of a leading financial institution, you will then move into our Customer Service Inbound phone team. Full training provided. Immediate start required.

Would you enjoy working as a member of a small, dynamic customer service team working on behalf of leading financial services provider? Do you have accurate computer processing skills and a