Banking Customer Support Specialist - Inbound Help & Fraud

Bunnings; Newcastle; On-site; AUD 34,000 - 44,000; Full time

Job summary

Foundever is hiring a Customer Service Representative in Newcastle to join a team focused on delivering excellent customer service in banking. You will handle inbound calls, provide account information, and assist customers with card replacements and online banking issues.

Training runs on-site for four to seven weeks with full-time availability between 8:00 am and 8:00 pm NSW time. The role emphasizes accuracy, identification protocols, and customer problem solving without sales

Qualifications

• Customer service experience desirable
• Interest in banking/financial services
• Strong computer skills and ability to navigate multiple systems
• Resilience and professionalism in a fast-paced environment

Responsibilities

• Handle inbound calls for general banking inquiries, including providing account balances and updating personal information
• Assist with card replacement and resolving online banking issues
• Investigate transactions and disputes, including fraud inquiries and logging feedback

Skills

Customer service experience

Banking interest

Computer skills

Resilience

Job description

Foundever is hiring a Customer Service Representative in Newcastle to join a team focused on delivering excellent customer service in banking. You will handle inbound calls, provide account information, and assist customers with card replacements and online banking issues.

Training runs on-site for four to seven weeks with full-time availability between 8:00 am and 8:00 pm NSW time. The role emphasizes accuracy, identification protocols, and customer problem solving without sales