Customer Service Team Member - Paint

Bunnings; Gold Coast City; Presencial; AUD 85.000 - 100.000; Jornada completa

Descripción de la vacante

Bunnings in Brisbane is seeking a Customer Service Representative to join a global freight forwarder. The role focuses on bookings, pricing, customer queries, and shipment updates, with data entry in Cargowise and ongoing communication with overseas partners.

You will build relationships, manage order priorities, set up customer rates, generate reports, and handle inquiries while adhering to INCO terms and customs requirements. Salary is $85,000–$100,000 plus super.

Formación

• Minimum 12 months freight forwarding experience with understanding of importing processes including INCO terms, documentation, delivery and customs requirements.
• Customer Service Representative experience
• Cargowise experience required
• Ability to manage competing external and internal priorities
• Clear oral and written communication skills
• Efficient planning and organising skills

Responsabilidades

• Interact with customers for bookings, pricing, queries, service options, shipment updates
• Enhance customer experience and foster relationships, improve credibility and loyalty
• Prioritize orders and adjust schedules to meet customer needs
• Maintain accurate data in Cargowise and communicate exceptions/delays to customers
• Liaise with overseas partners & internal colleagues
• Prepare customer rate setups and summary reports
• Handle customer enquiries and quotations
• Distribute incoming emails/documents to internal departments
• Provide courteous service calls

Conocimientos

Freight forwarding experience

Customer service experience

Herramientas

Cargowise

Descripción del empleo

21st October, 2026

Customer Service Representative - Brisbane | Up to $85,000 - $100,000 + Super | Opportunities for lasting career growth

Your New Company

This company delivers complete global supply chain services, including international freight forwarding, customs, warehousing, and contract logistics. Known for their reliable, client-focused service, they’re trusted by many leading Australian brands and retailers. They’re committed to hiring great people and offer a range of roles and development opportunities to support team growth.

Your New Role

As a Customer Service Representative, your job duties & responsibility include but are not limited to the following:

• Interact with customers for bookings, pricing, queries, service options, shipment updates
• Enhance customer experience and foster relationships, improve credibility and create customer loyalty
• Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met
• Manage the status of customer orders through maintaining accurate data within Cargowise and communicating exceptions and delays to customers
• Cargowise Tasks
• CW Bookings
• Cargowise Data Entry
• Liaise with overseas partners & internal colleagues
• Customer Rate Set up
• Customer Summary Reports
• Customer Enquiries
• Customer Quotations
• Distribution of incoming emails/documents to various internal departments
• Customer Courtesy Service Calls

What you will need to succeed

• Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.
• Customer Service Representative experience
• Cargowise experience
• Manage Competing External and Internal Priorities
• Clear Oral & Written Communication Skills
• Efficient Planning and Organising Skills
• Effective communications
• Ability to Work Autonomously, whilst working within a team
• Diligent and Conscientiousness
• Willingness to Learn & Grow within Role
• Adaptable & Flexible to Changing Market Conditions
• Team Orientated
• Flexible & Willing to Support Others
• Genuine, Sincere & Authentic
• Accountable, Responsible, Takes Ownership

Salary and Compensation

$85,000 - $100,000 per annum + Superannuation