Customer Service

Candii; Perth; On-site; AUD 90,000 - 95,000; Full time

Benefits offered by this job

Two days working from home

Annual bonus opportunity

Christmas gift card

Monthly team lunches

Office with updated facilities

Laptop and headset supplied

Internal progression opportunities

Job summary

CANDII is seeking a hands-on customer service specialist to support freight clients, overseas agents and internal operations in a well-established logistics business based in Western Australia.

You will manage enquiries, coordinate bookings with agents, prepare quotes, maintain shipment updates in CargoWise, and help retain clients through reliable service. The WA team emphasizes autonomy, growth, and ongoing professional development.

Qualifications

• Customer service experience within freight forwarding.
• Hands-on CargoWise experience.
• Import or export freight and shipping knowledge.
• Strong communication across phone and email.
• Excellent organisation and time-management skills.

Responsibilities

• Manage customer enquiries across phone and email.
• Coordinate order management and bookings with agents.
• Prepare freight quotations and follow up client requirements.
• Maintain shipment updates and records through CargoWise.
• Support client retention through proactive, reliable service.

Skills

Customer service

Freight forwarding knowledge

Communication skills

Time management

Attention to detail

Tools

CargoWise

Job description

Take ownership of freight bookings, quotations and client relationships in a stable, established logistics business offering flexibility and growth.

02nd November, 2026

About the Role
In a hands-on customer service position supporting freight clients, overseas agents and internal operations.
You will:

• Manage customer enquiries across phone and email
• Coordinate order management and bookings with agents
• Prepare freight quotations and follow up client requirements
• Maintain shipment updates and records through CargoWise
• Support client retention through proactive, reliable service

02nd November, 2026

About the Role
In a hands-on customer service position supporting freight clients, overseas agents and internal operations.
You will:

• Manage customer enquiries across phone and email
• Coordinate order management and bookings with agents
• Prepare freight quotations and follow up client requirements
• Maintain shipment updates and records through CargoWise
• Support client retention through proactive, reliable service

What You’ll Need to Succeed

• Customer service experience within freight forwarding
• Hands-on CargoWise experience
• Import or export freight and shipping knowledge
• Strong communication skills across phone and email
• Excellent organisation and time-management skills
• Ability to meet deadlines with strong attention to detail

Why You’ll Love It

• $90,000 to $95,000 + super
• Financial year salary reviews
• Two days working from home
• Annual bonus opportunity
• Christmas gift card each year
• Monthly team lunches, tea and coffee provided
• Newly renovated office with individual desks
• Laptop and headset supplied
• Genuine opportunities for internal progression

About Our

A well-established, privately owned Australian logistics business with more than 40 years in the industry, providing international freight and supply chain solutions across Australia and New Zealand.

The WA office is a close-knit team, supported by national head office resources. Employees are given the autonomy to make decisions, take ownership of their work and build strong customer relationships.

The business also has a strong history of developing people internally, with team members progressing from junior and internal sales positions into operations roles.