Customer Service & Inside Sales Support

Gebrüder Weiss; City of Brisbane; On-site; AUD 60,000 - 100,000; Full time

Benefits offered by this job

Competitive salary package

Professional development tools

Friendly and supportive team environment

Job summary

An established industry player is seeking a Customer Service & Inside Sales Support representative to join their Brisbane team. This role offers an exciting opportunity to engage with clients, manage inquiries, and support the sales team in driving revenue growth. The ideal candidate will possess strong communication skills, a positive attitude, and a proven track record in the freight forwarding industry. Join a supportive and dynamic team that values enjoyment, teamwork, and trust, while providing excellent career prospects and professional development opportunities.

Qualifications

• 3+ years in Freight Forwarding and 2+ years in Customer Service/Pricing roles.
• Strong communication and relationship-building skills are essential.

Responsibilities

• Build and maintain relationships with clients for high satisfaction.
• Manage customer orders and liaise with sales teams for support.

Skills

Customer Service

Communication Skills

Time Management

Relationship Building

Freight Forwarding Experience

CargoWise

Tools

CargoWise

Job description

With a history of over 550 years, Gebrüder Weiss is the oldest logistics company in the world and one of the most successful. The foundation of this success? Our employees. Because we give them the freedom to find new approaches and play an active part in shaping the future - at more than 180 locations worldwide. Excellent career prospects for all people who love mobility.

About the Role:

Come aboard and take the next step in your career! We have an exciting opportunity for an experienced Customer Service & Inside Sales Support representative to join our Brisbane team.

Reporting to the State Manager - Queensland, this position will work with customers as a key point of contact for enquiries to maintain effective relationships. This role will support our sales teams with timely quotations, sales support and assist in revenue growth for the business. We’re looking for an excellent communicator with a passion for providing high levels of customer service. If this sounds like you, we’d love to hear from you.

Key Accountabilities:

• Build and maintain long term relationships with new and existing clients and ensure high level of client satisfaction.
• Liaise with customers via phone, email, and in-person channels to support them with their cargo inquiries.
• Manage customer orders with overseas Gebrüder Weiss offices and agents to ensure seamless delivery.
• Liaise with the sales team to support customer relationships. This includes providing quotations, managing customer updates, resolving client issues, and improving customer relationships.
• Input and update customer orders, company tariffs, client rates, one-off quotes, and customer information into CargoWise.
• Work with overseas agents and colleagues to manage the timely turnaround of quotations.
• Process customer shipments through the task manager functionality of Cargowise to manage the paperless processing of orders and shipments.
• Support sales team to respond and follow up on sales inquiries and leads.

Skills and Experience:

• 3+ years experience in the Freight Forwarding Industry.
• At least 2 years’ experience in a Customer Service/Pricing position.
• Excellent communication and presentation skills with great time management.
• Outgoing personality with the ability to create strong relationships.
• Familiarity and experience with CargoWise1 is considered essential. Experience with task manager, order manager, company tariff, client rates, and one off quote functionality within CargoWise considered advantageous.
• Positive attitude, ability to work and collaborate in a team, and a willingness to learn.

Our Values:

• Enjoyment – We encourage and promote our goals in a fun environment.
• Team Spirit – We support each other and become stronger together.
• Trust – We work together with compassion and honesty.
• Care – We show empathy and consideration for all colleagues.

Employees are our biggest asset and our key to success! Therefore, we invest time and effort into helping you unfold your maximum potential, and recognise and reward your achievements.

In addition to joining a friendly, dedicated, and supportive team, we offer a competitive salary package and access to a suite of professional development tools.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage