Senior Customer Service - Forwarding

Path4 Group; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Robust infrastructure and resources

Strong internal training and devlopm

Supportive and stable management team

Job summary

Path4 Group, based in Melbourne, Australia, seeks a dedicated Customer Service professional to join our freight-forwarding team and deliver exceptional service for a diverse client portfolio.

You will manage shipments, coordinate with transport and carriers, and work with the Sales team to tailor solutions while maintaining high service standards. Prior freight-forwarding experience is essential.

Qualifications

• Proven experience in a customer service role within Freight Forwarding, with a deep understanding of the industry.
• Strong communication and interpersonal skills with the ability to manage diverse client portfolios.
• Ability to coordinate cross-functional teams and handle multiple shipments simultaneously.
• Proactive, detail‑oriented and capable of problem solving under pressure.

Responsibilities

• Manage a set portfolio of clients, fostering long‑term partnerships.
• Collaborate closely with the Sales team to onboard new clients and provide tailored solutions.
• Proactively manage shipments and coordinate with transport, shipping lines and destination reps.
• Prepare regular reporting and attend customer meetings/reviews.
• Quotations and reporting, including PO reporting and tracking.
• Tracking of all international shipments for your client portfolio.

Skills

Customer service

Logistics knowledge

Relationship building

Problem solving

Job description

Professional without the corporate red tape!Stable and growing SME Rewarding role for a passionate customer service person

A leading provider of freight forwarding services is seeking an experienced Customer Service professional to join their small but successful team. This company is a recognised leader in the Freight Forwarding industry. They offer first-class service, products and solutions and maintain the highest standards. You will enjoy the professional environment and resources and most importantly strong leadership and career development opportunities, plus exposure to an enviable portfolio of customers. As their Customer Service representative, you will be the face of our company, building strong relationships with a diverse portfolio of clients and ensuring their logistics needs are met with exceptional service.

Highlights of this role:

• Manage a set portfolio of clients, fostering long‑term partnerships
• Collaborate closely with the Sales team to onboard new clients and provide tailored solutions
• Proactively manage shipments
• Prepare regular reporting
• Attend customer meetings / reviews
• Co‑ordination of shipments with transport, shipping lines and destination representatives
• Quotations and reporting, including PO reporting and tracking
• Tracking of all international shipments for your client portfolio

Preferred Requirements:

• Proven experience in a customer service role within Freight Forwarding, with a deep understanding of the industry
• Exceptional customer service skills, with the ability to provide comprehensive logistical solutions
• Proven track record of effectively interacting with internal and external stakeholders
• A can‑do attitude, high attention to detail, and the ability to work under pressure
• Self‑motivated with a proactive mindset, able to take ownership of client relationships and use initiative to problem‑solve

Benefits

• Robust infrastructure and resources
• Strong internal training and development
• Supportive and stable management team

Location South Melbourne

Salary Up to $100K + Super