Security Control Room Operator

MSS Security Pty Ltd; Port Kembla; On-site; AUD 41,000 - 44,000; Full time

Benefits offered by this job

Shift loading

Training provided

Supportive team

High-profile site

Job summary

MSS Security Pty Ltd in Port Kembla, NSW, is hiring a Full-Time Control Room Officer for a major industrial site. You will monitor CCTV and alarms, manage incidents, coordinate responses, and support site personnel and emergency services.

The role requires Rapid Response experience, a current NSW Security Licence, First Aid, and a full NSW driver license, with flexibility for rotating shifts including nights and weekends. Competitive hourly rate and training offered.

Qualifications

• Previous Control Room Security experience.
• Demonstrated Rapid Response experience.
• Current NSW Security Licence is essential.
• Current First Aid Certificate required.
• Current Full Driver Licence required.
• Strong computer, CCTV and reporting skills.
• Excellent communication and decision-making abilities.
• Ability to remain calm under pressure.
• Flexibility to work rotating days, nights, weekends and public holidays.

Responsibilities

• Monitor CCTV, alarms, access control and security systems.
• Manage and coordinate responses to incidents and emergencies.
• Communicate with security officers, site personnel and emergency services.
• Maintain accurate incident logs and reports.
• Conduct Rapid Response Patrols and attend incidents as needed.
• Perform access control, patrols and security inspections.
• Provide professional customer service and stakeholder engagement.

Skills

Control Room Security

Rapid Response

NSW Security Licence

First Aid Certificate

Driver Licence

CCTV Monitoring

Incident Reporting

Communication Skills

Decision Making

Calm Under Pressure

Education

NSW Security Licence

First Aid Certificate

Full Driver Licence

Tools

CCTV Systems

Reporting Software

Job description

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

As one of Australia’s leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation’s highest profile mining and resources companies.

Master License Number: 408742075

About the Role

We are seeking an experienced Full-Time Control Room Officer to join our security team servicing a major industrial site in the Port Kembla region. The primary focus of this role is Control Room Operations, including CCTV and alarm monitoring, incident management, access control, communications, and coordinating security responses. Previous Rapid Response experience is required, as the role will also involve responding to alarms, incidents, and security matters across the site when required.

Key Responsibilities

• Monitor CCTV, alarms, access control, and security systems
• Manage and coordinate responses to incidents and emergencies
• Communicate with security officers, site personnel, and emergency services
• Maintain accurate incident logs and reports
• Conduct Rapid Response Patrols and attend incidents when required
• Perform access control, patrols, and security inspections
• Provide professional customer service and stakeholder engagement

What We Offer

• $30.23 p/h + super + shift loading
• Ongoing training and development
• Supportive team environment
• High-profile industrial site

To be successful, you will have:

• Previous Control Room Security experience
• Demonstrated Rapid Response experience
• Current NSW Security Licence
• Current First Aid Certificate
• Current Full Driver Licence
• Strong computer, CCTV, and reporting skills
• Excellent communication and decision‑making skills
• Ability to remain calm under pressure
• Professional presentation and strong work ethic
• Flexibility to work rotating days, nights, weekends, and public holidays
• Industrial or high‑security experience will be highly regarded.

Equal Opportunities

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person

We encourage and celebrate diversity.

We are proud to: be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.