Electronic Security Service Admin Coordinator

Monjon Australia; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Monjon Australia is seeking an Electronic Security Service Admin Coordinator to join our dedicated team in Melbourne. You will play a key role in scheduling services, handling installations, system uploads and a broad range of admin tasks while delivering outstanding customer service.

The successful candidate will manage inquiries, accounts and technician follow ups, support the security department and contribute to smooth daily operations.

Qualifications

• Experience delivering excellent customer service in a fast-paced security admin role.
• Familiarity with Simpro and AroFlo is highly regarded.
• At least 2 years in admin/scheduler work within a field-based environment.
• Ability to juggle multiple tasks while under pressure and stay organized.
• Self-starter who can work unsupervised and deliver results.
• Strong attention to detail, problem solving and curiosity to learn.
• Solid computer and software literacy with good written and verbal communication.
• Willingness to learn and deliver consistently.

Responsibilities

• Schedule services, installations, system uploads and other general admin tasks.
• Support the electronics security department and the broader business with inquiries and follow-ups.

Skills

Customer service

Communication skills

Attention to detail

Organization

Team player

Learn quickly

Tools

Simpro

AroFlo

Job description

Electronic Security Service Admin Coordinator

Are you ready for a change and want to grow with us?

Monjon is proud to represent some of Australia’s leading brands with many of our clients partnering with us for over two decades.

Our clients require a comprehensive suite of security and risk management solutions ranging from niche patrols services, guarding, concierge, traffic control to the advertised department Electronics, Alarm, CCTV, Access Control, Intercoms and Solar CCTV & Alarm Poles.

Our customer-focused approach coupled with a commitment to continuous improvement, a highly professional work ethos and a passion for outstanding service delivery which has seen us build long-standing, positive relations with our clients.

About the role

The role will see you working as a key element for Electronic Security Department team and whole of business.

Each day is different working in the team or autonomously supporting the team & business, while we are a small team, we manage systems from residential properties to large multi-tenant commercial buildings and everything in-between.

You will be responsible for scheduling services, installation, system uploads & all general admin tasks as the arise including customer service, accounts, service jobs & technician follow ups.

The other key part to this role is supporting the Monjon business and looking after incoming calls. You cant be afraid to learn

Being an all-rounder and team player are the key to success for this position.

Successful candidate should have:

• An Amazing Customer service manner
• Understanding of Simpro & AroFlo (highly recommended)
• A minimum of 2 Years field experience working in a similar administration/scheduler role
• Ability to juggle many tasks at once, work under pressure
• Self Starter capable of working unsupervised and be organised
• Must have attention to detail, problem solving skills and curiosity to ask
• Computer and Software literacy
• Excellent verbal and written communication skills.
• Willingness to LEARN and deliver

Technical understanding and exposure to the following systems would be an advantage:

• Security/Access Control - Inner Range – Integriti/Inception, Tecom Challenger, Hills, Bosch, AJAX & Paradox
• CCTV – Dahua, Hikvision, Axis, VMS NX Witness & Milestone
• Intercoms and all other general security products

Benefits and perks

• Working within an industry leading company
• Training and support.
• Friendly team environment where your contribution is valued.

Note: Only skilled & successful applicants with all our requirements, will be contacted for a face-to-face interview.