Customer Service Supervisor — Lead & Develop Store Team

Drakes Supermarkets; Rockhampton Regional; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Staff discount

Family discount

Onboarding & progression

Vehicle leasing

Job summary

Drakes Supermarkets in Rockhampton (Glenmore store) is seeking a motivated Customer Service Supervisor to lead the store's Customer Service department. Reporting to the Customer Service Manager, you will manage a small team, create rosters, place orders, and complete stock takes.

This role offers on-the-job training, career progression, and a 10% staff and family discount, plus access to benefits. You will thrive in a competitive supermarket environment, delivering outstanding customer service

Qualifications

• Retail knowledge is desired, but not essential.
• Ability to lead and manage a team.
• Ability to order and control costs.
• Accurate team rostering.
• Passion and enthusiasm, with a very hands on approach.
• Unparalleled commitment to customer service.
• Ability to liaise with both team members and management.
• A flair for merchandising.
• Strong leadership and delegation skills.
• Ability to coach, train and performance manage teams.
• Commitment to work health and safety standard.

Responsibilities

• Lead and manage the store's Customer Service team.
• Create staff rosters and oversee scheduling.
• Generate orders and monitor stock levels.
• Perform stock takes and participate in day‑to‑day store operations.

Skills

Leadership

Team management

Roster planning

Cost control

Customer service

Job description

Drakes Supermarkets in Rockhampton (Glenmore store) is seeking a motivated Customer Service Supervisor to lead the store's Customer Service department. Reporting to the Customer Service Manager, you will manage a small team, create rosters, place orders, and complete stock takes.

This role offers on-the-job training, career progression, and a 10% staff and family discount, plus access to benefits. You will thrive in a competitive supermarket environment, delivering outstanding customer service